Our priority is connecting you with a safe, reliable ride, at all times. Achieving that goal for our community requires us to maintain a comprehensive two-way feedback system. When it comes to a high quality experience, we’re always shooting for the stars – 5, to be precise!
Your ratings, cumulatively help us communicate feedback to driver-partners on the platform.
Pro-tips for providing your ratings:
Rate every trip on
Your ride experience with the driver partner on factors such as
- Quality of service
- Vehicle condition
- Driver Behaviour
- Ease of pickup
Share your comments
Your comments will help us understand your ratings better
- For a less than 5 stars trip, you can select additional reasons why. Select the most appropriate reason.
- For an excellent ride, give them a compliment!
6 star service, Great conversation, Expert navigation, Great Attitude, Neat and Clean, Great Amenities
There are things outside a driver’s control that impact how riders rate the experience. For instance, were you unhappy with the match our algorithm made or was your co-rider too chatty? Did your upfront fare change?
In such instances, we believe that drivers’ ratings shouldn’t be affected by things outside their control.
Do not rate a trip on
- Traffic conditions
- Fare issues with the trip (Raise an in-app ticket under Help section)
Have you seen the new driver profiles section? Our drivers earn different trophies based on your ratings, so that’s one more reason to rate them. You can even recognize our longest serving driver-partners by the glowing star trophy in their profile.
Posted by Uber Editor
Get a ride when you need one
Start earning in your city
Get a ride when you need one
Start earning in your city
Related articles
Most popular
Automating Efficiency of Go programs with Profile-Guided Optimizations
Enhancing Personalized CRM Communication with Contextual Bandit Strategies
How medical schools support the next generation of doctors with Uber
