Transforming Delivery in the Midwest with Meghan Musbach

If you’ve ever wondered who’s helping Uber onboard your favorite local restaurant in your Midwestern hometown, look no further than Meghan Musbach. Leading a team of 100, Meghan’s our General Manager overseeing Uber Eats across 13 states, helping local restaurants thrive and supporting delivery partners for a top-notch customer experience.

In her five years at Uber, her role has evolved from streamlining small business account management to handling all operations in the Midwest. She shares insights on her journey, the projects she’s proud of, and what makes working at Uber Chicago unique. 

Learn why now is the perfect time to join the Uber Eats Sales team.

Tell us about yourself and what you do at Uber.

I serve as the Senior Director and General Manager overseeing Uber’s Delivery operations throughout the Midwest region. In this role, I lead a dynamic team of approximately 100 individuals dedicated to driving the strategy, operations, and overall management of the UberEats marketplace across 13 states. Our primary focus lies in collaborating with local restaurants to foster their growth while also providing crucial support to our delivery partners, ensuring a seamless and delightful experience for our customers.

You’ve been at Uber for 5 years, congrats on the milestone! How has your role evolved over the years?

At Uber, change is not just a variable; it’s a cornerstone of our success. When I joined, my mandate was to streamline Account Management for small businesses in the restaurant sector across the U.S. and Canada. However, in line with our commitment to adaptability and to better serve our partners, we transitioned from a centralized to a localized business model. This shift resulted in a significant transformation of my role. Rather than overseeing a specific function, I assumed the role of General Manager, charged with supporting all operational facets within the Midwest region.

What project are you most proud of? 

I joined Uber in June of 2019 and by year end had successfully built the small business Account Management team. As we approached January 2020, our agenda for the year included managing existing small business merchants along with onboarding new merchants to our platform. However, on March 11th, the World Health Organization declared the coronavirus a pandemic, leading to the closure of restaurants and widespread fear amongst our partners. In response, we felt compelled to leverage the reach and capabilities of our platform to assist our restaurant partners in need.

Over a single weekend, from March 12th to March 15th, we assembled a dedicated task force to devise a comprehensive response plan for our restaurant partners. Our objective was clear: rally our user base to support their local communities by patronizing nearby eateries. We swiftly implemented measures such as waiving delivery fees for independent restaurants, launching ‘eat local’ marketing campaigns within the Uber Eats app, and introducing new features like daily payouts and contactless delivery options. Additionally, we provided over 300,000 free meals to healthcare workers and first responders across the United States and Canada.

Furthermore, we demonstrated our commitment to supporting the broader restaurant industry by donating $3 million to the National Restaurant Association Educational Foundation’s Restaurant Employee Relief Fund, aimed at aiding restaurant workers impacted by COVID-19 financially. Our small business Account Management team, despite being in their roles for just nine months, personally reached out to over 25,000 restaurants in the first week to offer assistance and solidarity.  

The dedication and resilience displayed by our team during this challenging time exemplified one of our core Uber Values: Building with Heart.

What makes working at Uber Chicago/Uber Eats Sales unique from other tech companies?

We don’t want to be perfect. As a company, we would much rather be fast and make some mistakes. One of the temptations as a company of our size is to start playing defense – to avoid making mistakes. Here in the office, there’s somewhat of an unspoken agreement that we don’t let each other get comfortable. Even if you are new to Uber, you know and appreciate the history. What got us here as a company was playing offense and when you play offense, you are going to mess up. Making mistakes is how we learn and grow. If you’re fortunate to work at Uber with the Chicago Sales team, you will be learning at a high pace from day one. This culture of continuous learning fuels our ability to maintain a high-paced execution strategy.

Why should someone consider joining the Uber Eats Sales team today?

This is a generational company. In just 15 years, Uber has become one of the 100 most valuable companies in the world. I’ve been married longer than Uber has been! That’s hard to comprehend, especially considering we operate in 70+ countries, spanning over 10,000 cities, serving more than 1 million merchants with over 150 million monthly active users. There are very few organizations that can offer this kind of experience. If you get the opportunity to be a part of this journey, hang on tight because it’s going to be a ride. 

Tell us something most people don’t know about you (e.g. special skills, heart work) and how it may show up in your work. Think skills transference or mental rebalancing.  

I’m an open book, so there’s not much about me that people don’t know! Coaching my daughters’ sports team, particularly volleyball, brings me immense joy. Volleyball holds a special place in my heart. Growing up, I tried other sports like basketball but I fouled out of every game (I guess I am too competitive to be that close to the opponent). With a net dividing the teams in volleyball, the focus shifts to teamwork and individual skill. It becomes about what the team can control—every play results in a point, emphasizing the importance of strategy and execution. 

In youth volleyball, it’s common for teams to play it safe – just bumping the ball over the net, hoping for the opposing team to mess up. I instill in the girls I coach the mindset of playing to win points, even if it means taking bold swings that may result in the ball going out of bounds. Volleyball is the epitome of a team sport; no single player can dominate, and there’s no room for hiding weaknesses on the court. When a player is struggling, the only way to victory is by pulling her back up.  

Much like the strategy required to triumph in a competitive market, volleyball demands a similar approach: covering the court, anticipating the opponent’s moves, and maintaining an offensive mindset. It’s about continuously adapting, reading the game, and relentlessly pursuing success.

Interested in joining us? Explore open roles →