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Mandatory disclosures for Maharashtra operations

May 5 / India

Walk-in Office support for drivers
Mumbai GL – Lower Ground Floor, 
Paragon Plaza, 
Phoenix Marketcity, 
Lal Bahadur Shastri Rd,
Kurla West, Mumbai, 
Maharashtra 400070.

Office Timings: 9.30 am to 5.30 pm from Monday to Saturday except for public holidays.

Call Center and Helpline number
For driver-partners and riders, we provide assistance in Hindi and English using the following:  

  • 24×7 In-app Support: Drivers can share their concerns through the in-app Help section. Queries are responded to within 24 hours. 
  • Phone support for car drivers: Drivers can speak to an agent on +917899900011  between 6 am to 12 midnight.
  • Callback facility for Auto drivers: Drivers can expect a callback within 20 minutes by calling 8971222222 between 8 am to 8 pm.

Safety helpline number

  • 24X7 Safety Helpline: Riders can call +918800688666 to flag any safety concerns. This number is accessible from the Uber registered mobile phone number during a trip and is applicable within 30 minutes after a trip has ended.

Products available in Maharashtra

  • Uber Go, Uber Premier, Uber XL for travel within the city
  • Uber Intercity for travel across cities
  • Uber Rentals for multi-stop, multi-hour rides
  • Uber Auto for travel within the city
  • Uber Connect for transporting packages within the city

Online support: help.uber.com or tapping “Help” in the Uber app menu.