Know your fares

We at Uber are always trying to give you the best ride experience possible. To ensure a reliable ride when you are traveling within Surat, we’re introducing upfront fares that will kick in starting 16th Jan 2017.

With upfront fares, you will know exactly how much you need to pay before you take the ride – this way you get to decide what’s best for you and your budget. 

How it works:

Upfront fares are calculated using the expected time and distance of the trip and local traffic, as well as how many riders and nearby drivers are using Uber at that moment. And when fares go up due to increased demand, instead of surge lightning bolts and pop-up screens, riders are given the actual fare before they request their ride. There’s no complicated math and no surprises: passengers can just sit back and enjoy the ride. Upfront fare is inclusive of the booking fee, service tax and toll charges.

What to watch out for:

Fare change due to incorrect pick up or drop off location

Upfront fares are calculated basis your exact pickup and drop off locations. When this is not feasible, the closest pickup location and destination will help determine the best fare estimate for your trip. At such times, your final fare will change.

Fare change due to change in destination

If you decide to change your destination mid-way,  your final fare will change. The same holds true if you ask your driver to drop you off at a different location, instead of the one you entered.

Fare change due to a longer route

If an alternate route is taken to the one suggested on the app, the final fare will change basis the actual route taken. Encourage your driver to follow the suggested route. This helps us minimise the distance mismatch and maintain the upfront fare.

Fare change due to multiple pickups

When calculating upfront fare, we only take into account your own pickup. If you pick up friends or family on the way to your destination, it is likely that the final fare will change.

You can be rest assured:

We’re still the most reliable AC Car ride in the city with quality driver partners and ETAs of less than 5 mins in Surat.