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In-app and online support

May 21 / Ireland

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Need a hand? We’ve got you covered. Whether you need to report an issue with a recent trip or just want some guidance on setting up and using your account, you can access 24-hour help directly through your Uber app or online.

An introduction to Uber

If it’s your first time using Uber, you can go to Help and A Guide to Uber to find out everything you need to know about requesting, taking and what happens after your ride. You’ll also find useful safety tips, such as how to identify a driver and vehicle, information about ride options and splitting fares and details about pricing among other topics.

Reporting issues

If you’ve experienced a problem with a specific trip or driver, you can use the app to report it and get quick, helpful advice from the team. Simply go to “Your Trips” and you’ll find an option to. So, if the vehicle wasn’t as you expected, you were involved in an accident or your driver was unprofessional, you can report it here.

This is also the place to go if you’ve lost or left behind an item. Our team can help connect you with your driver, who can check if it’s there and arrange to return it to you.

Account and payment options

If you have a more general issue with your account, use the “Account & Payment Options” tab under the Help menu. This is where you can review your previous trips and fares, report an unknown charge, or change your settings and payment methods. You can also find out about promotions and credit options, see which payment options are available to you, and find out more about your Uber rating.

The in-app Help section

As the age-old saying goes: there are no stupid questions, just ones that someone else has probably asked first. In the Help section on the Uber app, you’ll find articles covering our most frequently asked questions, as well as all the essential information about your Uber account.

If you can’t find what you’re looking for, you can always contact the Uber team directly. Go to the menu (using the icon in the top-left corner), select “Help” and you’ll find an option to send a message. Select “More” and then “Can’t find the answer to your question?”. You can choose the category your query falls under and add your details to help make sure you get the best support.

All your Support Messages will be available in the app when you log a query with Uber, so you can review any previous issues and the messages you received from our team.

Whatever you need help with, the Uber Support team is just a tap away!

Online assistance

Help is also available on the website. The online Uber help section provides guides and information on a variety of topics, with dedicated sections for both riders and drivers. Just find the category that matches your issue or just type in a keyword to search for a help page. The Uber website also offers a number of guides on how Uber works, explaining how to use the app and its many handy features.