Authorization Holds on your Uber Trips

Similar to how hotels charge their guests, Uber now authorizes your non-cash payment method for every trip requested, to the amount of the Upfront Fare.

At a location where Upfront Fare is available, Uber may place a temporary authorization hold for the upfront fare of the trip on your payment method at the start of the trip. This will show up as a “pending” charge on your account.

When the trip completes, this hold is converted to a charge for the final trip fare. If the trip has been cancelled or the total fare is different than the upfront fare, the original authorization hold should disappear from your account, but depending on your bank policy this might take up to a few days.

If you would like to confirm a specific item on your statement, please contact your bank directly.

Why did I receive a text from my bank before the trip started?

The authorization hold will take place upon requesting your ride. Some banks may send a text notification that an authorization hold has been charged to your account. However sometimes these look the same as actual charges – don’t worry, the authorization holds will either convert into the actual charge or be voided by your bank within a few days.

If I take multiple trips in the same day, will I receive multiple authorization holds?

It depends – if an authorization hold from a previous trip has not been completed or cancelled yet, the same authorization hold can be used for multiple trips. However, it’s possible to receive multiple authorization holds on the same day if the previous authorization hold has already been processed.

Why is the amount of the authorization hold higher than my Upfront Fare?

Currently, authorization holds are for the full amount of the trip, excluding any promotions or discounts. Don’t worry though, you’ll only ever be charged the correct amount, and any unused authorization hold amounts will be refunded back to your payment method.

How can I tell the difference between an authorization charge and an actual charge?

In your credit card statement, the charge should show up as pending or voided, and will not be showing as settled. If you need clarification on your bank’s policy on authorization holds, we recommend contacting your bank directly.

Why was I prompted to add another payment method?

This may happen if the authorization hold is not successful. If the amount of the Upfront Fare is not available for us to hold, you will be unable to request a ride. In this scenario we recommend adding another payment method, or following up with your bank.

What happens when a trip is cancelled?

If you cancel the trip within Uber’s cancellation policy, the authorization hold will be voided immediately, although it may take several business days for this to reflect on your payment method.

Why did I have two charges for the same trip?

This can happen if you update your destination within the trip, leading to your final fare being higher than the initial authorization amount. If a second authorization hold for entire actual amount is not successful, your bill may be split into two receipts. Please contact us through help.uber.com or use the ‘Need Help’ button in the app if you need assistance with any authorization hold issues.

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