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Uber CEO Dara Khosrowshahi visited Hong Kong today to reaffirm the company’s commitment to the city following the government’s landmark decision to regulate ridesharing.

On his first visit to the city as CEO, Khosrowshahi noted that ridesharing has become an essential part of Hong Kongers’ daily lives over the past decade. He also highlighted the platform’s role in providing economic opportunities, with more than 30,000 drivers earning income through Uber in the past year.

His visit coincided with the government’s ongoing work to establish a regulatory framework for ridesharing — a milestone that will shape how the industry serves Hong Kong in the years ahead. He welcomed the development but stressed that ensuring service quality depends on maintaining enough drivers on the road.

“Hong Kongers are accustomed to getting an Uber whenever and wherever they need. Adequate driver numbers ensure shorter wait times and stable pricing, particularly during peak periods. This flexibility is essential to meeting the city’s growing point-to-point demand.” Khosrowshahi said.

A recent Uber survey supports this view: more than 80% of respondents preferred a flexible, demand-responsive quota system rather than a rigid cap, while 74% want quotas reviewed regularly to keep pace with rising demand.