Lost Items

We encourage riders to make sure they have all their belongings with them before hopping off a ride. However, when items are left behind accidently, we’re here to help you track down an item you may have left on a ride.

The best way to track down an item is to call your driver-partner immediately. Here’s how:

If the driver-partner answers the phone and confirms that your item has been found in the car, you may try to come to an arrangement that is convenient for both of you for this item to be returned.

Please consider the driver-partner’s schedule where possible, as they may need to take time out to return the item to you.

Head to t.uber.com/lost and log into your Uber account on your web browser. Instead of entering your phone number, simply enter a family-member or friend’s phone number through which you can be contacted.

If you haven’t been able to connect with the driver-partner, let us know in-app or via this online support page.

From here, Uber will call the driver-partner on your behalf to request they check their car thoroughly. We’ll then inform you on the driver-partner’s behalf whether the item has been found. If the item has been located, you can make arrangements with the driver-partner for the return of the item.

While there is no guarantee your item will be found in the car or returned to you immediately, we’ll do our best to help you track down the item.

Contact the Uber Support team about a lost item using the link below.