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Lost Items

March 25 / Hong Kong

Have you left something behind on an Uber ride?

We encourage riders to make sure they have all their belongings with them before hopping off a ride. However, when items are left behind accidently, we’re here to help you track down an item you may have left on a ride.

For lost items

The best way to track down an item is to call your driver-partner immediately. Here’s how:

  1. Open the Uber App and tap on your icon on the top right corner.
  2. Select ‘Trips’ and scroll to the trip where you think you may have left an item behind.
  3. Click ‘Find Lost Item’ and select ‘Contact driver about a lost item.’
  4. Read the lost item information, then enter your mobile number and tap ‘Call Driver’. 
  5. From here, you will instantly receive a call from the Uber App, pick up the call and input “1” to connect you directly with the driver-partner. The driver-partner will not see your number.

If the driver-partner answers the phone and confirms that your item has been found in the car, you may try to come to an arrangement that is convenient for both of you for this item to be returned.

Please consider the driver-partner’s schedule where possible, as they may need to take time out to return the item to you.

Lost a phone?

Head to and log into your Uber account on your web browser. Instead of entering your phone number, simply enter a family-member or friend’s phone number through which you can be contacted.

Can’t contact the driver-partner?

If you haven’t been able to connect with the driver-partner, let us know in-app or via this online support page.

From here, Uber will call the driver-partner on your behalf to request they check their car thoroughly. We’ll then inform you on the driver-partner’s behalf whether the item has been found. If the item has been located, you can make arrangements with the driver-partner for the return of the item.

While there is no guarantee your item will be found in the car or returned to you immediately, we’ll do our best to help you track down the item.

Contact Uber Support

Contact the Uber Support team about a lost item using the link below.