Uber is available in over 500 cities around the world, Accra launched as city 467 and is an important part our growing global network. Uber’s success stems from the fact that we connect people to safe, reliable and affordable transportation at the tap of a button.

We want to make sure anyone can get a ride anywhere in Accra in under 10 minutes. The demand across Accra has been huge, people are really loving Uber. To ensure we can provide a reliable service to meet this demand we have partnered with a number of independent transport operators and existing taxi drivers across Accra. We are open to all who want to use the app to increase their chances for profit and will work with them to provide them with the tools to build their own small businesses.

Across all cities our commitment to safety remains the same; we are deeply committed to the safety of both riders and driver-partners. In fact, we have a dedicated team working 24/7 in Africa and around the world to support our commitment to safety. Our technology makes it possible to focus on the safety for riders and drivers before, during, and after every trip in ways that simply were not possible before smartphones.

The Uber app provides riders with the details of their driver-partner as soon as a rider accepts a trip. Riders need to use this information to verify their driver-partner is indeed the same driver-partner that accepted their request via the app. Riders should check the driver’s name and photo, vehicle type and license plate number. This feature ensures riders get in the correct vehicle with the correct driver-partner.

Riders should make use of Uber’s GPS features that allows them to track a trip by viewing the route on the map in the app. From the minute a ride is requested, the rider is able to track the vehicle on the way to pick them up. In addition to ensuring one gets into the correct vehicle, the GPS features allow riders to know exactly where they are headed and that they’re on the right track. Uber also uses GPS to keep a record of where a driver-partner goes during the ride, meaning Uber can verify that the most efficient routes are being used.

As an additional security feature, riders are encouraged to share their ETA (estimated time of arrival) and location with a friend or loved one. This is easily done via the app and can be shared with anyone – without the friend or family member ever needing to download the Uber app themselves.

At the end of every trip riders and driver-partners rate each other. This allows riders to see their driver-partners current rating prior to getting into the vehicle, and allows Uber to query any feedback. This feedback helps driver-partners keep standards high and helps Uber address any concerns.

In addition to Uber’s in-app safety features, all driver-partners must undergo a screening process. They are required to submit their valid Ghana Class B license (or higher), a police clearance certificate from the Ghana Police service and proof of comprehensive vehicle insurance when registering to use the Uber app. When operating on the platform driver-partners must maintain a minimum rating. If their ratings drop below this minimum threshold, drivers may have their access suspended and only on completion of a retraining session will they be able to continue using the app.

The growth and positive welcome in Accra has been amazing. Ghanaians love Uber and we love Ghana. We know everyone needs to get around their city and we hope we are positively adding to the transportation ecosystem by giving riders more choice and drivers more economic opportunities.

If you have any other questions or concerns, please visit help.uber.com. Our customer support team are ready and waiting to assist you, 24/7.

Team Uber Ghana