Uber available in Ghana for permitted essential travel or exempted individuals during 14- day period of restricted movement
29 March 2020 / Ghana
As announced by His Excellency Nana Akufo Addo on March 27, 2020, movement within Accra and Kumasi will be restricted to essential purposes only. E-hailing services such as Uber are authorized for government permitted travel and/or exempted individuals for the 14-day partial lockdown which begins at 1am on Monday, 30th of March. Within this period, the general public is also advised to use Uber’s services for essential movement only.
The health and safety of our community comes first, and we will do our best to support our riders, drivers and essential staff during these unprecedented times. In order for us to comply with these restrictions around limited movement, we will be managing supply and demand accordingly, and will continue to work with the Ministry of Transport.
Regulatory Guidelines
- Uber app will only be available for government permitted travel and/or exempted individuals
- Traveling is restricted to obtaining essential goods or services, or rendering an essential service.
- Limitations on passengers
- UberX- Maximum of 1 passenger
- UberSELECT – Maximum of 2 passengers
- We request that you sit in the back seat of the vehicle
Regulations
E-hailing services will be allowed to operate where it is for the:
- rendering or receiving of essential services; or
- obtaining essential goods (such as shopping for food or medicine); or
- seeking medical attention; or
- transportation of exempted individuals
Extra Tips
- There will be no surge pricing during the lockdown period.
- This is a difficult time for driver-partners, they would appreciate a tip if you so wish
Steps we have taken:
- Uber has introduced safety recommendations within the app to help raise awareness about suggested travel restrictions and social distancing with “travel only if necessary” in app messaging.
- Uber is providing safety information to drivers and riders in line with public health authorities guidance. This includes messages in-app, and on social media channels.
- We have a team available 24/7 to support public health authorities in their response to the pandemic. Working with them, we may temporarily suspend the accounts of riders and drivers confirmed to have contracted or been exposed to COVID‑19.
- Drivers who are diagnosed with COVID-19 or placed in individual quarantine by a public health authority will receive financial assistance for a period of up to 14 days.
We continue to monitor the situation very closely, and we are working with the relevant health authorities to understand the latest safety guidance regarding transport. We will keep you informed of any updates as the situation develops and our support team remains available via our 24/7 support channels.
Posted by Uber Editor
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