See your destination before accepting a ride

10 July 2024 / Ghana

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See where you are going and how much you will earn before each trip. Before you accept any trip, you will now be able to see:
The net amount you will earn on the trip
The pick up location and destination of the trip
See where you’ll go and how much you’ll make. That’s not all – you will also be compensated for longer than usual pick-ups!*
What does this mean?
When the time it takes to pick up your rider is longer than usual, Uber will collect a lower service fee in most cases. 
When the time it takes to pick up your rider is shorter than usual, Uber will collect a higher service fee in most cases. 
* The service fee payable to Uber will range from 3% to 35% depending on the trip profile. The weekly average will remain at 20%
Understanding your expected earnings
The fares you’ll see won’t be based on fixed time and distance rates alone. Expected earnings can be based on several factors. Some you know well, like time and distance  to destination. Some are new, like like traffic patterns, closed roads, and suggested routes for the trip
Projected earnings are based on real time and reflect what is happening around you. Here are two examples to illustrate this:
When the time it takes to pick up your rider is longer than the average in that area, Uber’s service fee will be lower in most cases.
When the time it takes to pick up your rider is shorter than the average in that area Uber’s service fee will be higher in most cases.
Better fares on short trips
This new approach to fare calculations will make short trips more valuable to you. You will get a slightly higher amount on some short trips and a slightly lower amount on some long trips.
Clearer and more detailed receipts
It will be easier to see if your earnings have been adjusted after the trip ends. In your trip history, you will see a mark on the trips that have been modified and you will know from the trip receipt the reason for this modification.
Adjustments to earnings occur if:
You drove more or less than expected for the trip
Received an extra fee for waiting 
What if things change whilst on trip
If there’s unexpected traffic and the trip gets a lot longer, the fare will increase
If there’s a change of pickup or drop-off address in the app while you’re on your way, the fare will be updated as you go
If the trip is shorter than expected because the Rider put in the wrong destination, your earnings on that trip will be lower than earlier shown on the offer card
Trip history
In your trip history, you’ll see a label on trips that have had earnings adjustments.
Trip receipts
In all trip receipts, you can now see the exact fare you accepted up front. If your earnings are different from the original offer, your trip receipt will let you know why.
Frequently asked questions
Can I switch back to the old experience?No, however keep in mind that now you will have a lot more information to allow you to decide what trips you want to take.
What does the net earnings shown upfront not include?
The net earnings DO NOT include:
Waiting fees 
Tip values
Promotion & incentives
These amounts are added to your balance when paid
How are fares calculated now, if not in kilometers and minutes?Expected earnings may depend on various factors, some of which you know well such as distance and time and some of which are new such as traffic, closed roads, and suggested routes for the trip.
Pre-estimated net earnings shown before the trip do not include waiting fees, promotions and tips. These will be added once you have been paid.
Why does the service fee differ from one trip to anotherTo ensure that your earnings always reflect the value of the trip, we’ll offer you a variable service fee so that your earnings fairly reflect the market conditions for every trip you take.
When the time it takes to pick up a customer is longer than usual, Uber’s service fee will be lower in most cases.
When the time it takes to pick up a customer is shorter than usual, Uber’s service fee will be higher in most cases 
In any case, you’ll see your earnings for each trip before accepting it, so you can decide if it’s worth your time and effort.
When will the Uber service fee differ?
To ensure that your earnings always reflect the value of the trip, we’ll introduce a variable service fee so that it reflects fairly in your earnings on every trip you take. For example: 
When the time it takes to pick up your rider is longer than usual, Uber’s service fee may be lower in most cases.
When you are in an area with many drivers but few requests, Uber’s service fee is probably higher in most cases.
The average weekly service fee on total trips in Accra will remain unchanged at 20%
Do fares still account for long pickups?Yes. 
If there’s extra traffic, will I still earn the same amount?If there’s unexpected traffic and the trip gets a lot longer, you’ll see an increased fare on the trip receipt. 
If the rider changes the destination in the middle of the trip, will I still earn the same amount?If there’s a change of address in the app while you’re on a trip, you’ll see an updated fare as you go.
Will the fare decrease whenever I find a route that’s shorter or faster?You’ll typically earn the fare you saw up front even if you take a shorter route. So if you’d like, you can continue to choose a quicker or shorter route based on your own expertise.
Disclaimer: All information provided herein was, to the best of Uber’s knowledge, correct and complete as at the time of sharing. Uber will not be held liable for any incomplete or incorrect information. Uber reserves the right to amend, in whole or in part, at any time and without notice, any information provided herein.

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