At Uber, safety is a priority and so if anything happens to you whilst on a trip that you feel compromises your safety, we encourage you to report it in the app. 24/7 support is available from a specialised team of Uber agents who are trained to handle sensitive reports. We are partnering with charities in the UK to provide emotional and practical victim support to those that experience safety incidents on our platform.
Partnering with RoadPeace
RoadPeace are the national charity for road crash victims, and they campaign to reduce road danger and fight for justice for victims. They also offer a range of support services to help people involved in a road crash, including the bereaved or seriously injured.
We are partnering with RoadPeace to provide support services to riders and drivers that are victims of a road crash whilst on an Uber trip. This is an important part of our commitment to safety.
Our anti-hate crime pilot in Leeds
We are launching a partnership with Stop Hate UK, a Leeds based charity dedicated to encouraging reporting of hate crime and supporting individuals and communities that are affected. Reporters of hate crime in Leeds can access emotional and practical support from Stop Hate UK when they report their experience in the Uber app.
While we hope that you never experience hate crime or discrimination while using the app, but if you do, we encourage you to report these incidents to us. Reporting hate crime helps us make sure everybody in the Uber community always feels safe and welcome.