Above and beyond: Is the PA supporting the entire organisation through the back to the office uncertainty

PAs today offer much more than admin support. Hays, for example, find that 84% of PAs are involved in functions beyond traditional PA duties, including office management (55%), marketing and events (50%) and HR (37%).

Equally, more than 70% of business leaders trust their PA’s judgement in making business decisions on their behalf. 

PAs aren’t merely a support function – those days are long gone. And as companies decide the role the office has to play amid a projected six months of new restrictions, PAs have a crucial role in helping the business navigate this new normal. 

PAs in the new normal: Supporting the entire business to thrive

Right now, the role of PA is even more heavily weighted towards people- and culture-based tasks.
As Abigail Jones, EA at Facebook, recently pointed out (watch the on-demand webinar replay), PAs are handling far fewer business-as-usual tasks, because business definitely isn’t usual.

Instead, PAs must embrace a wider role around supporting employee wellbeing,  building social cohesion, and strengthening culture.

A recent Today’s PA survey reinforced the same, talking about how tasks like organising staff social events and working across staff wellbeing projects benefited most from PA involvement.

With that in mind, here are some ideas for today’s PAs to support people now, and when the return to the office begins again in earnest:

PAs have long transcended traditional support function tasks, becoming relied-on strategic advisors and guardians of culture. Those priorities are more important than ever as businesses navigate the return to the office. 

This blog is part of The team that Eats together initiative, a content series exploring what normal looks like now, and how to enhance the working world to meet evolved employee expectations.

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The views and opinions expressed are based on the research conducted and they do not intend to present an official policy of Uber or any of its subsidiaries. Examples of advice mentioned in this article are based on open source information and assumptions made within the article are not reflective of Uber’s position.