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Driving safety forwards

Your safety is our priority. We never stop working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never stops.

Our Door-to-Door Safety Standard

Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.

  • Our Door-to-Door Safety Standard

    New measures to help keep you safe and healthy.

  • In this together

    All riders and drivers must wear a face cover or mask when using Uber.

  • Face Cover Check

    We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.

  • Health and safety supplies for drivers

    We are working to provide drivers and delivery people with health and safety supplies like masks, disinfectants, and gloves to deliver food.

  • Expert-led guidance

    We are working with the World Health Organization (WHO) to share safety tips and resources.

  • Ride Safety Feedback

    You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.

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Designing a safer ride

Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.* Stay connected and protected when you ride.

24/7 Customer Support

Whether you have a quick question or an incident to report, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.

Share My Trip

Let the people you love know where you are. Choose your Trusted Contacts in the app and set reminders to share your trip details with them.

Safety Centre

Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.

2-way Ratings

Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe. A consistently low-rating can lead to suspension or deactivation.

GPS Tracking

All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.

Phone Number Anonymization

Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.

Driver Profile

Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.¹

Verify Your Pin

Verify your ride with a PIN. Opt in to this feature to help make sure you’re getting into the right car with the right driver.

Drivers must clear several screenings

All potential driver-partners must pass a series of checks before they can accept ride requests through the Uber app.

Driver Hour Limits

To help make roads safer for everyone, Uber automatically locks drivers out of the app when they reach the consecutive driving hours limit. They must then take a substantial break before they can drive again.

Speed Limit Alerts

The Speed Limit Alerts feature flashes visual reminders to help drivers stay at a safe speed.

Real-time identification

Drivers are periodically asked to take a selfie, which we match against their on-file identification to help ensure the right driver is behind the wheel.

Insurance on every trip

Uber partners with leading companies to help protect riders and drivers if anything happens.

Check your ride, every time

Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:

Step 1

Match the license plate number.

Step 2

Match the car make and model.

Step 3

Check the driver's photo.

تعزيز مجتمع أوبر

تم تأسيس إرشادات مجتمع أوبر بحيث تتسع خدمات أوبر للجميع وتُقدم لهم تجربة مريحة وممتعة. وقد تتم إزالة أي شخص لا يلتزم بإرشادات مجتمع أوبر من نظامنا الأساسي.

Safer journeys for everyone

Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.

Listening to a Safety Advisory Board

Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.

Partnering with public safety officials

Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.

Supporting disaster-relief efforts

Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.

More about safety

Driver safety

Drive when and where you want with confidence.

Our commitment to safety

You deserve to be able to move and earn safely.

*Certain requirements and features vary by region and may be unavailable.