With Alberta under lockdown-style restrictions to manage a second wave of COVID-19 cases, the restaurant industry needs help as they navigate another dine-in closure period. Local restaurants are the heart and soul of our neighbourhoods so Uber Eats is providing support measures to help keep kitchens open for pickup and delivery orders.
It starts with increased flexibility on marketplace fees. With Uber Eats, restaurants now have a range of options with extended pricing discounts, including:
- 0% Pickup: Allows customers to order ahead and pick up their meal directly from the restaurant when it’s ready—a feature at 0% commission and now extended to March 31, 2021.
- 7.5% Delivery Only: Allows restaurants to use their own marketing services, while accessing delivery people facilitated through Uber Eats with a 15% commission—discounted to 7.5% until March 31, 2021.
- 15% Bring Your Own Courier: Allows restaurants to use our marketing services and take orders through the Uber Eats platform, while using their own staff to deliver meals, with a reduced 15% commission.
- Full Service: Gives restaurants full access to Uber Eats’ ordering and delivery platform, along with added exposure to millions of customers and valuable marketing support, promotions, and back-end business services.
In addition, Uber Eats has introduced ‘Daily Payout’ and is waiving the fees until March 31, 2021 to help provide a steady cash flow for restaurants.
Albertans are also feeling the impact of the economic crisis so Uber Eats has also earmarked millions of dollars to help drive demand. To help encourage more orders, new and existing Uber Eats users will see even more generous weekly promotions during this period.
“As delivery moves from a luxury to a utility during the pandemic, we have a responsibility to support restaurants, delivery people, and customers,” said Lola Kassim, General Manager of Uber Eats Canada. “We’re continuing to build on the needs of our partners to create flexible delivery options and new features that will help local restaurants reach new customers, increase demand, and generate revenue in a sustainable way.”
Along with this package of supports, Uber Eats is continuing to invest in industry partnerships to offer further support to restaurants during the pandemic, including a $1,000,000 contribution to the Canadian Hospitality Worker Relief Fund (CHWRF).