With the launch of new restaurants on the UberEATS system, many people are choosing to stay in the comfort of their homes and order with UberEATS. In order to maintain the speed, reliability, and selection people have come to expect from Uber, customers depend on having delivery partners available in the right places at the right times. Even though more people are signing up for a flexible way to earn money every day, there are still times when there aren’t enough delivery partners in a particular area to complete every delivery request at Uber speed.  

Starting today in Edmonton, UberEATS users may pay more for delivery when they order from restaurants in areas where demand is high but delivery partners are scarce. Deliveries during the early-morning or late-night hours means fewer delivery partners are hitting the road.

An arrow below the restaurant name will notify users about the additional fee. The exact amount appears above the menu, and as a separate line item before checkout and on the order receipt. This way, you’ll still be able to order from the same variety of restaurants you love with fast delivery times. And you’ll always know how much meal delivery will cost before you finalize your order.

These changes are an important step to ensure you continue to benefit from the same selection of restaurants and speed of delivery that you have come to expect with UberEATS. As always, we’ll be listening to your feedback so that we can continue to improve the experience for the people ordering on UberEATS, the restaurants they order from, and the delivery partners who make it all happen.

Warmly,

Dan Park,
General Manager, UberEATS Canada