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Business

Employee engagement 101

November 3, 2022 / Canada
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  • Increased employee performance: According to , robust employee engagement is a “strong predictor of performance during tough times such as economic recessions.”
  • Increased business performance: Businesses with engaged employees have . found that business units that score in the top half of employee engagement more than double their odds of success. Businesses in the 99th percentile of employee engagement have nearly of those in the first percentile.
  • Higher employee retention: illustrate that an employee’s engagement metrics will forewarn of their potential departure 9 months before they leave.
  • Better customer experience: has shown that bettering the employee experience does the same for that of the customer. In fact, found that improvements in a company’s employee ratings on Glassdoor correlated to an increase in customer satisfaction scores.
  • How can we improve our customer experience? 
  • What is broken that we can fix? 
  • What is a meaningful change we can make, even when things are uncertain?
  • Why are these problems important for us to focus on? 

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