Today, the Federal Court made orders related to the joint settlement position previously agreed between the Australian Competition and Consumer Commission (ACCC) and Uber Australia.

The final resolution includes a $21 million penalty for issues associated with our since-discontinued UberTAXI product and previous versions of the cancellation message in the Uber app.

We value the important work the ACCC carries out on behalf of Aussie consumers, and we worked closely with them throughout their almost two-year investigation. 

We apologise to our riders for the mistakes we made, and we have since proactively made changes to our platform based on the concerns raised with us. This includes discontinuing the UberTAXI option in 2020 and changing our cancellation messaging to make it clear exactly when cancellation charges will or will not apply, so that riders always have certainty. 

As always, we will continue to listen to the feedback from driver partners and the millions of Australians who take rides with Uber to deliver the best possible experience.