In cities across Australia and New Zealand, Uber has become the new norm for how millions of Aussies and Kiwis are getting from point A to point B, either as part of their daily commute or as a safe ride home after celebrating with friends.

As our company has grown throughout the region, we’ve continued to build features focused on safety that drivers and riders may have forgotten about or didn’t know were available.

Whether you’re the most seasoned Uber rider, or are an occasional Uber user, we are highlighting the safety features built in that help keep you safe before, during and after every ride.

Here are five of the most forgotten safety features in Australia and New Zealand, according to riders.  

  • Our screening process for all prospective driver-partners including a background check before gaining access to the Uber app.
  • The ability to share details of each trip in real time with family and friends, including your route and estimated arrival time, without having to download the Uber app themselves.
  • Whether you’re in Australia or New Zealand, every trip on the Uber app is covered by insurance.
  • Once matched with a driver-partner, riders can view the driver-partner’s profile to learn more about them. See their name, photo, their rating, how long they’ve been driving with Uber and compliments from other riders, as well as the vehicle make and model.  
  • 24/7 Customer support including safety-focused professionals who are ready to respond to any questions.

All of these safety features are available when a rider is matched with a trip requested on the Uber app. Don’t forget to double check the driver-partner’s information, license plate, and the vehicle make and model, so you know you’re getting into the right car.

At Uber, we’re constantly developing ways to help provide a safe Uber experience for riders and driver-partners. We’ll continue to invest and build innovative technology focused on safety, with more safety features and announcements coming to Australia and New Zealand in the near future.