Our global safety team has a simple, critical mission: to help set the standard for ridesharing safety.
Over the past three years, Uber has introduced a range of new safety features, including an in-app emergency button and the ability to share your trip with loved ones, and made investments in new partnerships and technologies to help improve safety on and off the platform.
We’re raising the bar again for riders and drivers in Australia with RideCheck rolling out across the country.
RideCheck proactively surfaces tools riders and drivers may need when it detects something may have gone wrong, like a possible crash or an unexpected long stop.
How RideCheck Works
Since the first ride on the app nearly a decade ago, GPS has been the backbone of the Uber experience. Every trip is on the map, so we know where and when you’re riding and who’s behind the wheel. By using this data and other sensors in drivers’ smartphones, our technology can detect possible crashes or if a trip goes unusually off course.
When a RideCheck is initiated, both a rider and driver will receive a notification asking if everything is OK. They can let us know through the app that all is well, or take other actions like using the emergency button or reporting the issue to Uber’s Safety support team. Our customer support team may also follow up by phone to inquire about the RideCheck.
This technology will continue to evolve, and we are working to add additional scenarios to RideCheck, because when it comes to safety, we know our work is never done.