You may have seen the recent report aired on the ABC’s Four Corners about Uber.

With regard to the use of software, including Greyball and Surfcam, the matters discussed have been the subject of widespread media coverage (see Bloomberg, NY Times & Recode) over a number of years.

During this time we have made significant changes to our leadership team, and to the fundamentals of how the company operates putting integrity at the core of everything we do. Since 2017, we have taken the following steps:


  • We conducted audits of product development processes and expressly prohibited the use of software for targeting action by local regulators.


  • We developed robust policies and guidelines which define acceptable and ethical practices across our global operations.
  • We updated our privacy policy with more details about how we collect and use data and launched in-app privacy controls, including a self-service tool for users to delete their account and Uber data.
  • We committed to greater transparency and information sharing with cities including through tools like Uber Movement.



In Australia, more than 3.8 million people regularly choose to share rides or order the food they love with Uber, while more than 80,000 driver and delivery partners are using the app to access flexible earning opportunities.

Ridesharing is now recognised as a key part of the transport mix by regulators across the country and our priority today is to continue to deliver great experiences for our customers, driver and delivery partners and for the communities we serve.