At Uber, we’re always working to ensure people’s experience with our app is one that represents good value and quality service. In this spirit, we have updated our approach to how we calculate standard fares in select Australian cities.*  

As of 21 August, our new fare structure in these cities accounts for a range of factors to ensure we can match riders with the best ride at the best price. Fares are calculated and will vary based on a combination of where a trip starts, the day of the week and the time of day. As always, riders will be able to see the full cost of the fare upfront before requesting a trip. They will also receive a full breakdown of these new fare components in their receipt by email and in-app. 

This new approach will enable Uber to best balance both sides of our marketplace – making sure there are enough drivers in the right places to provide a seamless experience for riders. As ever, our aim is to continue providing quality, safe and affordable rides for Aussie passengers while creating compelling earnings opportunities for drivers who use our platform.

*Cities impacted by this change are: Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Newcastle, Geelong, Hobart, Darwin, Toowoomba, Wollongong and Wagga Wagga.