We’re super excited to launch uberASSIST in Townsville to help local residents with accessibility needs move around their community more easily.

Since first kicking off in Townsville, we’ve seen more than 20,000 local residents embrace ridesharing as a safe, reliable and affordable way to get around the city.

And from today, we’re delighted to offer choice to even more members of the community.

Uber State Manager for Queensland Alex Golden said uberASSIST had been popular with a range of communities across Australia.

“It’s been really encouraging to see dozens of top-rated local driver-partners put their hand up to join UberASSIST,” Mr Golden said.

“They’ve all undertaken expert third-party training developed and delivered by the Australian Network on Disability.

“This will ensure they have the right skills and knowledge to help members of the community with different accessibility needs get from A to B safely.

“With uberASSIST, Townsville locals with folding wheelchairs, walking aids or collapsible scooters can push a button and get a ride within minutes.”

The announcement gained support from Selectability, who were pleased to see a new option offered to local community members.

“Connecting people with their community is an important part of Selectability’s service.  Uber’s ASSIST offering will provide greater options for people with limited mobility to achieve the life they want to live,” said Debra Burden, selectability CEO.

“People who need a little extra assistance getting in and out of the vehicle can feel empowered and supported to go about their daily lives. It’s important for all members of our community to have access to transportation no matter where they are.

“Selectability is committed to helping people achieve a life of choice, purpose, meaning and citizenship; seeing businesses striving to do the same in local regions is exciting.”

UberASSIST is now available in 11 cities across Australia.

How to access uberASSIST in Townsville

  1. Download the Uber app
  2. Select uberASSIST
  3. When prompted on the info screen, press Confirm Request
  4. Set your pickup and drop-off location and request your ride

UberASSIST screenshot