Eligibility
In order to be eligible for Uber Premium, driver-partners must:
Trips
Have completed 20 trips or more.
Rating
Keep a star rating of 4.85 or higher.
Delivering a premium experience
Introducing Rider Preferences
We know that riders often choose to take Uber Premium when they are looking for a high quality service, so we’ve developed an exclusive in-app feature – Rider Preferences – to help you deliver just that.
When a rider requests an Uber Premium trip, they will be able to indicate certain preferences, which will be shown in your Driver app when you arrive at their pickup location
Temperature:
Whether your rider prefers a warm or cool climate.
Conversation:
Whether your rider needs to focus or is free to chat.
Luggage:
If your rider is traveling with luggage, they can notify you while you’re en route to their pickup location so you have the option to help when you arrive.
Extended pickup periods
Uber Premium will also have slightly extended paid wait and cancellation times compared to UberX. Currently, this means:
- Per minute wait fees begin from 5 minutes
- If a rider cancels more than 5 minutes after requesting the trip, the rider is charged a $10 cancellation fee
- If you cancel after waiting at the rider’s pickup location for more than 10 min, the rider is charged a $15 cancellation fee
Tips on how to get a 5-star rating:
With Uber Premium, riders expect a premium experience.
See below tips from top-rated driver-partners on how to get a 5-star rating:
- Accommodating a rider’s preferences.
- Trying to pick your rider up at their exact address and on the correct side of the street.
- Knowing your way around the area – you can also ask your rider if they have a preferred route, or if they would like you to follow GPS. It can sometimes be a good idea to run your GPS in silent mode, especially if your rider has indicated they need to focus.
- Prepping your car for company by making sure it’s clean, odor-free and clear of personal belongings.
- Putting safety first
Uber Premium fares
The time/distance rates and base fare for Uber Premium are approximately 1.8 times more than the equivalent rates for UberX in your city, except for Sydney where they are approximately 2 times more than the equivalent rates for UberX. You can find the full fare breakdown by visiting the Fare Estimator.
Frequently asked questions
- Where is Uber Premium available?
Uber Premium is available in Sydney, Melbourne, Brisbane, Gold Coast, Perth and Adelaide. There may be plans to expand Uber Premium to additional cities in the future.
- What is Uber’s service fee for Uber Premium?
The service fee that applies to you for UberX trips in your city will also apply to your trips on Uber Premium.
- What type of insurance do I need for Uber Premium?
Drivers will need the required insurance coverage for UberX in their city i.e. current CTP as well as comprehensive or third party property damage coverage. Commercial insurance coverage is not required with Uber Premium but, if you have commercial insurance, it will continue to be accepted.
Please note that, if you are a fleet partner, commercial insurance is required.
- How does Uber Premium work at airports?
At Brisbane, Adelaide, Perth and Gold Coast Airports, pickups for Uber Premium trips will be from the same area as pickups for all other trips (UberX, etc.).
At Sydney Airport, pickups for Uber Premium trips must be from the designated Limo Pickup area (kerbside). Driver-partners who intend to accept Uber Premium trip requests at Sydney Airport will need to register in order to access this Limo Pickup area.
At Melbourne Airport, pickups for Uber Premium trips must be from the designated VHA area. Driver-partners who intend to accept Uber Premium trip requests at Melbourne Airport will need to register in order to access this VHA area. Register now.
- Do I need HC, MV, TV or other special plates for Uber Premium?
No special plates are required to drive with Uber Premium.
- Will I know if it’s an Uber Premium trip in my Driver app?
Yes, when an Uber Premium trip request comes through, you will be able to tell that it is for Uber Premium.
- What happens if my rating falls below 4.85?
- You can start improving your rating, one trip at a time. If you have a car that is eligible for Uber Premium, you will automatically start receiving Uber Premium trip requests when your rating improves to 4.85 or above.
- If you do not get and keep a 4.85 rating or above, you may still be eligible to receive UberX trip requests depending on the star rating criteria and other requirements in your city.
Posted by Uber
Get a ride when you need one
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Get a ride when you need one
Start earning in your city
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