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Big changes to Uber Eats on the Gold Coast in April!

March 5, 2018 / Queensland

From April 4-15, the Games will take place on the Gold Coast, bringing an expected 700,000 spectators from around the globe. Gold Coast deliveries will be significantly impacted during this time; read on to find out more.

Road Closures

Over 50 roads on the Gold Coast will be closed and many others will have different traffic conditions before and during the Games. The main areas impacted will be competition venues and central areas such as Southport, Broadbeach, Carrara and Surfers Paradise.

From April 4-15, the Games will take place on the Gold Coast, bringing an expected 700,000 spectators from around the globe. Gold Coast deliveries will be significantly impacted during this time; read on to find out more.

The State of Queensland, the City of Gold Coast (Council) and the Gold Coast 2018 Commonwealth Games Corporation have also put together an interactive map, which you can view here. We will also keep you updated on the specific road closures and provide in-app help to guide you through the Games.

During the Games, the Uber Driver app maps navigation will be updated to reflect these changes, and you will be notified when you enter areas that have road closures.

If you deliver by bike, we suggest using Google Maps as your navigation provider, to help you avoid tunnels and other areas that bikes are not allowed.

You can update your navigation provider in the Uber Driver app by going to Account > Settings > Navigation.

Deliveries during the Games

Check for updated instructions

Pickup and drop off instructions may change during the Games. Make sure you check for this information, even if it is a location that you’re familiar with.

 
Pickups and drop offs

Due to road closures and parking restrictions, you may not be able to park directly outside your destination. If you can’t reach the pickup or dropoff point, make sure you park in a safe location and walk to your destination.

 
Hotel drop offs

If you’re delivering to a hotel, look for the consumer in the lobby and give them a call. If you can’t find them, check with the concierge desk for further instructions.

 
Contacting restaurants and consumers

If you’re experiencing delays or can’t reach your destination, give the restaurant or customer a call. They might be able to suggest an alternate route or meeting place.

 
Stay safe on the roads

Be safe, keep an eye out for changes to the roads and aways make sure you’re complying with the road rules and following all road signs.

 
Delivering by bike

If your account is currently set up as a bicycle, then grab your helmet and reflective clothing, make sure your bike lights are fitted and get delivering. If you currently deliver by car or motorbike, but are interested in adding a bicycle to your account, then visit us at the Greenlight Hub to get your account updated.

 

Getting support

Listen to our Podcasts

We will be releasing daily podcasts during this time to help you while you’re on the road. Listen here!

How to contact us

We will be with you every step of the way and be providing on the ground support. If you have any questions, the best way to get in touch is:

  • Tap ‘Account’ then ‘Help’ in your Driver app
  • Visit help.uber.com
  • You can also find more in-app details about the Games by going to Help > More > Uber at the Games
Calling us
  • 1800 952 873: For on-trip issues in the Gold Coast, 24/7
  • 1800 874 891: For on-trip issues in Brisbane, 24/7
  • 1300 091 272: For general questions, 10am-6pm, 7 days a week
Accessing the Greenlight Hub

The Southport Greenlight Hub may be difficult to access during the Games.

We are working towards keeping the operating hours as is, however, they could change closer to the event.

Additional Support Locations

To help you get support during this time, we will also be offering support from 2 locations during the times stated below.

Where:

McDonald’s Merrimac, Cnr of Gooding Dr & Jondique Avenue, Merrimac 4226.
When:

From 10 AM – 4 PM on
  • Tuesday, 3rd Apr
  • Thursday, 5th Apr
  • Saturday, 7th Apr
  • Monday, 9th Apr
  • Thursday, 12th Apr
Where:

Mo’s Desert Clubhouse – Burleigh Heads, 6/36 Central Dr, Burleigh Heads 4220.

When:

From 10 AM – 4 PM

  • Wednesday, 4th Apr
  • Friday, 6th Apr
  • Monday, 9th Apr
  • Wednesday, 11th Apr
  • Friday, 13th Apr

Community

Things to do

Looking for an activity for yourself, or your family to do? There’s lots on – read our top picks at t.uber.com/discoverGC

Community Guidelines

For your safety, please ensure you are familiar with Uber’s Community Guidelines. View them at t.uber.com/commguide

We’ll keep you posted

This page will be continually updated whenever we get new information – check back closer to the Games.


 

Boost

 


 

Road closures and limited parking mean that it may take longer to complete a trip. Because of this, there will special promotions during this period to help maximise your earnings. Check the promotions hub in app during the Games for up-to-date boost and quest information.

Busiest times to deliver
  • Dinner (6:00pm – 9:00pm)
  • Lunch (11:00am – 2:00pm)
  • Breakfast (7:00am – 9:00am)
  • Late Night (1:00am – 4:00am)