Package allows users to send items to family and friends. It’s an affordable same-day, delivery solution.
Package will only be available to delivery people in Melbourne, Geelong, Sydney, Newcastle, Wollongong, Brisbane, Gold Coast, Cairns, Sunshine Coast, Townsville, Adelaide, Perth, Hobart, Canberra, Darwin, Auckland, Wellington, and Christchurch.
Additionally, in Australian cities, you may notice your package request batched with other nearby deliveries, enabling you to make better use of your time on the road.
If you meet these requirements, you will be automatically opted-in to receive Package requests. As always the choice is up to you, so if you would prefer not to receive these types of requests you can go here to opt-out, at any time.
Package has a different pricing structure compared to our other delivery offerings, find out more details here.
How it works:
- Package request: You may receive requests for Package deliveries in your Driver app. You’ll see that it’s a Package request as it will say “Package” on the top left of the request screen. The delivery request may come through on its own or it could be combined with another type of delivery trip.
- If combined with another type of delivery trip, your app will tell you the order in which pick ups and drop offs should be completed. If picking up two seperate Package deliveries, we recommend you ask the sender to label the package or write the sender’s name down on the package upon pick up.
- Meet the sender kerbside: If you choose to accept a Package request, you may receive notes in the app from the sender with additional pick up and drop-off details.
- The sender will be asked to meet you at the kerbside of the pick-up location to safely load the package into the boot of your vehicle.
- Delivery packages will weigh a maximum of 20kgs, should fit comfortably in the boot of a mid-size vehicle, and should be worth no more than $100 in value.
- Deliver the package: Bring the package to the recipient at the drop-off location. If you are unable to connect with the recipient, try to contact the sender to resolve the issue before ending the delivery.
- You’re in control: If you prefer not to do package delivery, you can go here to opt-out of Package, at any time.
Answering your questions about Package deliveries:
- When will I start receiving Package delivery requests?
All eligible delivery people (you must be in an eligible city) have started receiving Package delivery requests. If Package is not available in your city, we will let you know when it becomes available.
- How are Package deliveries different to Uber Eats deliveries?
Instead of only delivering meals from restaurants, you will be helping users to send packages to family and friends. As a result, Package also has a different pricing structure to Uber Eats deliveries.
- Why is the pricing for Package different to Uber Eats deliveries?
As Package is assisting users to send packages to family and friends, instead of businesses, it has a different pricing structure compared to our other delivery offerings, find out more details here.
- Where do I pick up the item(s)?
After accepting a Package request, you may receive a message in the app from the sender with additional pick up and drop-off notes. The sender will be asked to meet you at the kerbside of the pick-up location to safely load the package into your vehicle and help minimise contact.
- Picking up an item – what do I need to do?
The sender will be asked to meet you at the kerbside of the pick-up location to safely load the package into your vehicle and help minimise contact. Delivery packages for cars will weigh a maximum of 20kgs, should fit comfortably in the boot of a mid-size vehicle, and should be worth no more than $100 in value. Delivery packages for motorbikes and bicycles will weigh a maximum of 5kgs, should fit comfortably in the delivery bag of a motorbike/bicycle, and should be worth no more than $100 in value.
- What items are allowed on a Package delivery?
- Requests will vary and could include users sending clothes, board games or kitchenware.
- Senders will not be able to transport these items. It is the sender’s responsibility to make sure those items are not being transported.
- If you are uncomfortable transporting an item, you can cancel without it affecting your cancellation rate or Pro status. To do this, go into the Uber Driver App and select “I had a safety concern” as the reason for cancellation.
- Will items already be packaged?
To make things easier for you, we’re suggesting that senders package each item.
- Dropping off an item – what do I need to do?
Bring the package to the recipient at the drop off location. If you are unable to connect with the recipient, try to contact the sender to resolve the issue before ending the delivery.
- What if I can’t find the drop-off location, or have issues parking?
You can contact the recipient in your Driver app if you are having trouble with the drop-off information. If you can’t get in touch with the recipient, you can leave the package safely at the door of the drop off location.
- What if an item is damaged on a delivery?
The sender and recipient are depending on you to safely transport their items. You should take reasonable precautions to avoid damage to or loss of any items you are delivering. The requestor is responsible for any mess or damage to your vehicle that is caused by inadequate packaging. Please contact Uber Support via the Driver App to report this type of issue.
- Are there weight and quantity limits?
- Delivery packages will weigh a maximum of 20kgs, should fit comfortably in the boot of a mid-size vehicle, and should be worth no more than $100 in value.
- When lifting heavy items, keep this guidance from SafeWork Australia in mind:
- Bend your knees and keep your back straight and upright. Avoid unnecessary bending, twisting or reaching.
- Make sure that you have a secure grip on the object.
- Keep the object as close to your body as possible, and lift with your thigh muscles, not your back.
- If you have difficulty lifting an item, you are able to cancel when you get to the pickup location without it affecting your cancellation rate or Pro status. To do this, go into the Uber Driver App and select “I had a safety concern” as the reason for cancellation.
- How do I stop receiving Package delivery requests?
If you wish to stop receiving Package requests then you can choose to opt-out of Package requests here at any time.
Posted by Uber Eats ANZ
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