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How Right2Drive shifted customer satisfaction into high gear with complimentary Uber rides

April 27 / Australia

Right2Drive’s mission is to help drivers get back on the road after a not at fault vehicle collision – and they’ve helped over 230,000 drivers across Australia and New Zealand do just that. But when they wanted to take their passion for customer service to the next level, they reached out to Uber for Business to help provide a solution that would help their customers keep moving.

Being involved in a road accident is stressful enough – especially when you’re not at fault. So, Right2Drive takes the worry out of getting around for people who can’t get back behind the wheel of their own vehicle by delivering loan cars at a time that suits them. To complement this service, Right2Drive was able to book multiple Uber rides for their customers and vehicle delivery staff, all from the one centralised Uber for Business dashboard, offering another reliable way for customers to get on with their busy lives.

Customer satisfaction is at the heart of the service Right2Drive provides and by partnering with Uber for Business, they were able to add a new aspect to their reliable, cost-effective service.

“Uber provides convenience, flexibility and the ability to manage many of our fleet movements in a timely fashion to ensure our staff and customers are always the top priority.” 

James Tonna, CEO at Right2Drive.
  • Significant cost reduction when compared to taxis (based on a three month trial during 2021 in South Australia)
  • Contributor to the already high product review scores that far exceed competition. Right2Drive have won Car Rental company of the year for three consecutive years
  • Reduction in late-night callouts – improving cost by using Uber rides to safely get customers home from an accident scene
  • Reduction in operational costs and an increased capacity and optimisation of the workforce

“With Uber for Business, we can book multiple customer drop-offs and pickups at the same time. We can track the progress of the driver and then communicate that update with our customer, ensuring we deliver an outstanding experience every time. This allows us to manage fleet movements from remote locations anywhere in the country.” 

Stephen Robinson, Director of Operations at Right2Drive.

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