Try being patient and using visual communication to assist people who are deaf or hard of hearing.
Communicating with riders
If necessary, you can get the rider’s attention by positioning yourself in front of them and or waving your hand. Try using visual communication and address the person, not their interpreter, if they have one.
Recap
- Get the rider’s attention by positioning yourself in front of them or waving your hand
- Establish a form of nonverbal communication, like gesturing or writing notes
- Address the rider directly rather than talking only to their interpreter
Get more information
Helping people who use wheelchairs or scooters
Knowing how to store wheelchairs and scooters helps people with limited mobility to feel welcome and independent in your car.
Assisting people with disability
Learn what else you can do to make transportation more accessible to everyone.
Helping people who are blind
You can assist people who are blind or have vision impairment by offering to guide them to your car.
Helping people with service animals
You can help people with service animals by welcoming their companions into your car. In most circumstances, you are required by law to accommodate service animals.
All tips provided by Open Doors Organisation. Uber is working to make transportation more accessible to everyone. See how at accessibility.uber.com.
Posted by the Uber team
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