Helping riders who are blind or have vision impairment

If a rider needs assistance, try offering your arm to guide the person to the car. Be descriptive about what you’re doing and what’s around you, including obstacles like curbs or stairs.

Service animals play a vital role in the daily lives of thousands of people across Australia and New Zealand. Driver-partners are legally required to accommodate service animals trained to perform tasks that assist people with disabilities. If you are unsure whether a rider’s animal is a service animal, you are within your rights to ask them politely.

Knowing how to store wheelchairs and scooters helps people with limited mobility to feel welcome and independent in your car.

Learn what else you can do to make transportation more accessible to everyone.

You can help people who are deaf or have hearing impairment by being patient and using visual communication.

You can help people with service animals by welcoming their companions into your car. In most circumstances, you are required by law to accommodate service animals.