Handling heavy orders safely

Safety is one of our top priorities. That’s why we’ve pulled together some useful industry guidance from Safe Work Australia to help you prevent injury the next time you need to handle a heavy or oversized order.

When lifting heavy items:

Let a trolley do the work

If you have a car and you’re picking up groceries, you could use a trolley to avoid strain when bringing the items to your car.

Secure your delivery bag

If you’re on a bike and using a delivery bag, it is best to double check that the bag is secured to minimise movement, and that the straps are in good condition.

What if the order is too heavy to carry?

If you think an order is too heavy or difficult to carry, you can easily cancel the delivery the app. Just choose ‘Oversized Item’ as your reason for cancellation.

For more information about manual handling, please read Safe Work Australia’s National Code of Conduct.