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Restaurants

Getting your food there on time, every time, is important to us

11October,2021 / Australia
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  • We’re there when things don’t go to plan: Our means that most of your customers’ bad experiences can be resolved. Here are some of the things that Uber Eats will generally cover for your customer, subject to our terms:
    • unacceptable wait times
    • cold food or food temperature issues
    • cancelled or undelivered orders you’ve started preparing
  • Covering you if an order goes undelivered: If your customer’s order goes undelivered, you will still be paid for that order. 
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  • Messaging to customers if there are issues: If there are delays or issues in finding a delivery person, we let customers know that this is our responsibility.
  • Multi-order batching: This can help prevent congestion inside your restaurant and create a smoother experience, helping to  ensure there are enough delivery people available for all orders. Delivery people are notified when they’re picking up multiple orders, so they come prepared.
  • Keeping delivery people engaged: Uber Eats provides flexible earning opportunities for delivery people and we’re always working on new programs to ensure they are engaged. We’re also working on continuously bringing on additional delivery people to the platform to keep up with growing demand.  
  • Reducing zones to save food travel time: To ensure the best customer experience, a delivery zone might change distance so the food does not travel for too long.
  • Tightening zones during poor weather or high demand: During bad weather, more customers may want to eat at home, while fewer delivery people may be on the road. When this happens, your delivery zone adapts to help ensure delivery people are available to pick up and drop off your orders.
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