Driver Announcements

COVID-19: Information for new driver and delivery partner activations

April 16 / Australia

As Australia responds to COVID-19, people are being directed to stay home and restaurants are open for delivery or takeaway only. This means a few things: account activation is delayed at this time and it may take longer to get on the road. And once you do, you will likely experience fewer trip or delivery requests, so earnings may be lower than usual. We encourage you to keep this in mind if you’d like to get activated at this time.

Guidance for activation requirements and documentation

As of 8 April, account activation remains delayed for new Australian driver and delivery partners, so we’re providing important information all in one place to help you in the meantime. If you would still like to sign up to drive or deliver with Uber, you can find the minimum requirements by state below.

Signing up to deliver with Uber Eats in Australia

Please note: it may take up to 10 days for documents to be approved. We recommend uploading all required documents as soon as you can. You can check on the status of your documents directly in the Driver app – there is no need to contact support if your document status is still pending.  

The minimum requirements to become a delivery partner in Australia can be found here.

Signing up to drive with Uber in Australia

Please note: it may take up to 10 days for documents to be approved. We recommend uploading all required documents as soon as you can. You can check on the status of your documents directly in the Driver app – there is no need to contact support if your document status is still pending. The minimum requirements to become a driver-partner in Australia can be found by state below.

Tips to upload your documents successfully:

Given delays in document processing times, it’s more important than ever to upload your documents successfully. Here’s how: 

  • Make sure all required details are clearly visible
  • Upload your driver’s licence first
  • Upload one image or PDF at a time
  • Upload original documents only

Questions you may have:

How can I get support?

Given the current COVID-19 situation, we are also experiencing delays to our customer response times. If you are inquiring about a document you submitted, you can check its status in your Driver app. If you still have questions, you can contact us via the Help section of the Driver app, and we will work to get back to you as quickly as possible.

What is Uber doing to help everyone keep one another safe?

The health and safety of the Uber community is always our priority. We are actively monitoring the coronavirus (COVID‑19) situation and are taking steps to help keep those who rely on our platform safe. Learn more and find resources and the latest updates.