Helping users deliver with Connect
Connect allows users to send packages to family and friends. It’s an affordable same-day, contactless delivery solution that keeps people feeling connected. Find out more about how it works here.
If you have signed up to deliver via the Uber Eats app, you will be receiving Connect delivery requests in Melbourne, Geelong, Sydney, Newcastle, Wollongong, Brisbane, Gold Coast, Cairns, Sunshine Coast, Townsville, Adelaide, Perth, Hobart, Canberra, Darwin, Auckland, Wellington, and Christchurch.
Earnings breakdown for deliveries with Connect
As Connect allows users to send packages to family and friends it has a different pricing structure compared to other delivery offerings on the Uber Driver app. You will still receive the estimated amount for the completed trip(s) upfront so you can decide whether you want to accept these types of delivery requests. Delivery fares may vary based on city.
| Fare |
| The base amount is calculated on estimated delivery time and distance. In certain circumstances, the upfront base fare (as seen on the offer card) will be adjusted during-trip when there are: – Higher than usual estimated traffic conditions – You must complete a return trip |
| Promotions |
| Connect specific Quest promotions may be provided to you, from time to time. Currently, neither Boost nor Surge promotions will be available for Connect deliveries, even if you are in a Boost or Surge location. |
| Cancellations |
| You will receive a cancellation fare paid by the user in some set circumstances. User-initiated cancel: – A requestor cancels a delivery request more than 5 minutes after requesting it, and the delivery person is running on time (within 5 minutes of the ETA). Delivery person initiated cancel: – If you arrive at the pickup location, wait for 5 minutes, and then cancel for requestor no show. |
| Tips |
| Any tips you earn from delivery recipients are in addition to your other delivery earnings and will be reflected in the delivery receipt. You keep 100% of tips. |
| Tolls (where applicable, for motorised vehicles only) |
| Tolls legitimately incurred between pickup and drop-off will be reimbursed to you. Tolls are not included in the upfront estimated earnings amount displayed when you receive a delivery request but will be shown in the delivery details screen after you complete the delivery. |
Frequently asked questions:
- When will I start receiving Connect delivery requests?
All eligible delivery people will be receiving Connect delivery requests. If it's currently not available in your city, we will let you know when it is.
- What upfront delivery information will be displayed on my app before I accept a Connect request?
We know accepting a request can be about more than money, so you’ll see that the request is for Connect, the requestor’s Uber Driver app rating, and the total estimated time and distance from pickup to dropoff.
- Is the time and distance shown on the delivery request screen from when I accept the delivery request?
Yes, the time and distance shown on the delivery request screen are the estimated total delivery time and distance for the whole delivery, including the estimated time and distance to travel to the requestor for pickup.
- Does the amount shown upfront on the delivery request screen include my tip?
No, tips are not included in the upfront estimated amount that you see on the trip request screen for completing the trip(s). Any tips you earn are an addition to your other trip earnings and will be reflected in the trip receipt. As a reminder, you can check the Trip Details screen one hour after drop-off to see your total trip earnings for each trip. Consumers have that time to edit their tip based on your service.
- Does the amount shown upfront on the delivery request screen include tolls?
No, tolls are not included in the upfront estimated amount that you see on the trip request screen for completing the trip(s). Tolls legitimately incurred between pickup and drop-off will be reimbursed to you. Tolls will be shown in the trip details screen after you complete the trip.
- Are the rates in gross or net?
The amount you see on the delivery request screen represents your estimated net earnings, which means you’ll know the estimated amount you’ll earn for each delivery, every time.
- How can I make sure I get paid the estimate amount shown on the delivery request screen?
Once you complete a delivery, you can check the Delivery Details screen to see your total earnings for the delivery. You’ll see the upfront amount you were shown on the delivery request screen, so you can easily match up the numbers.
- Will I always get paid the exact amount shown upfront on the delivery request screen?
The upfront amount shown on the trip request screen is your upfront estimate earnings for fully completed trip(s). Where completing trip(s) takes longer than estimated, you may receive more than the upfront amount. As always, any tips you earn on completed trips are yours to keep, and legitimately incurred tolls will be fully reimbursed to you.
- What are the rates?
You’ll see the estimated amount you’ll earn for a delivery before you accept it. This amount includes your base amount. After the delivery you can check the Delivery Details screen to see your base amount and total earnings for the delivery. Estimated earnings amounts can be found at the top of this page.
- What promotions are available?
You may have access to Quest in your city for Connect trips. Currently, neither Boost or Surge promotions will apply to Connect trips.
- What happens if I decline a request?
When you receive a delivery request you can choose to accept or ignore the delivery request, or select ‘decline’ to reject the request. If you choose to reject the request, you will be able to receive other delivery requests, if available. If you accept a delivery request, you are free to cancel the request without consequence until you have collected the item(s).
- If I need to return the item to the requestor, will I get paid for the return delivery?
Yes, if you are unable to deliver the item and the requestor asks that you return it to them, request that they update the drop-off address to be their own and then your trip fare will be automatically adjusted to reflect the return delivery.
If not, please reach out to support via your Driver app.
- I was paid less than the amount shown on the offer card. How can this be?
In some cases including for example, where only one order of a batched trip has been completed, you may receive less than the upfront amount. If you believe this is an error, please reach out to support.
Posted by Uber Eats ANZ
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