Employee transportation that is built for business continuity
Uber’s Employee Transportation Service (ETS) helps enterprise teams manage safe, reliable, and scalable employee transport programs through dedicated fleet operations, real-time visibility and control, and Uber’s routing technology.
Designed for employee transport programs where reliability is a must
When employee transport affects shift start times, safety, and business continuity, organizations need more than ad hoc rides. Uber ETS brings technology, fleet, and operations together in one managed solution.
Real-time dashboards, custom reporting, trip-level audit trails, and pre-validated billing help teams track performance, understand costs, and manage their commute program with confidence.
The Uber for Business advantage
Fully managed end-to-end solution for your employee transport needs
Real-time visibility and control
Smart routing, live visibility, alerts, and trip-level data help teams manage cost, convenience, and disruptions proactively.
Fleet management for complex operations
Dedicated fleet operations, a 10% backup buffer, and vehicles from 4-seaters to 12+ seaters support diverse workforce needs.
Built in safety and compliance
Driver and vehicle checks, safety workflows, escalation support, and Uber’s operational expertise help deliver a safer, more dependable commute experience.
Reliability backed by SLAs and 24/7 support
Designed for 98% on-time arrivals and departures across high-volume operations, with round-the-clock support to help keep every shift moving.
Smooth onboarding and easy use within the Uber App
Uber ETS creates a smooth employee experience through two connected interfaces: the familiar Uber app for employees; and a centralized dashboard for transport teams. Employees can easily book, schedule, and track commute rides, while teams get the live visibility, safety monitoring, and operational insights needed to manage the program with confidence.
Complete governance without staying involved in everything
Uber ETS gives your team a centralized “Smart Dashboarding” to manage the entire commute program, without being pulled into daily operations.
Live operational visibility
Track vehicles, routes, delays, and incidents in real time across all shifts.
Actionable alerts, not just data
Get notified of disruptions as they happen, with the ability to respond instantly.
End-to-end rider and shift management
Onboard employees, assign shifts, and manage access—all from one system.
Control over cost and experience
Balance efficiency with employee convenience using configurable parameters.
Reliable trips for your teams, greater peace of mind for your business
Safety remains a core focus throughout the journey, from driver screening and pre-trip checks to active trip monitoring, and post-trip review processes. Together, these measures help support a more secure and dependable experience for employees, while giving organizations greater visibility across their transport program.
Real-time monitoring
Trips are actively monitored to help identify and respond to issues as they arise, supporting a more consistent and dependable experience.
Immediate alerts to central command
Critical trip events can trigger alerts to a central support team, helping enable faster intervention and closer oversight when needed.
No first pickup/last drop without an escort for women
For added security, women riders are not assigned as the first pickup or last drop unless an escort is present, in line with program safety protocols.
Feedback loops integrated into the employee app
Employees can share trip feedback directly through the app, helping surface issues quickly and support continuous service improvement.
An employee transport program that supports your climate goals
Uber ETS helps organizations build more sustainable and responsible employee transport programs without compromising operational performance. With options to start with a 20% EV fleet mix, track emissions through the platform, and access data for better decision-making, teams can move toward ESG goals while supporting lower-emission and more inclusive mobility.
Premium employee experience. Measurable savings. Employee Transportation Services by Uber for Business
Keep employees moving with Uber Shuttle service
From daily commutes to cross-campus dashes, Uber Shuttle for employees can help with all your group transportation needs with stress-free trips that include plenty of legroom.
Customize employee shuttle services to fit your group transportation needs
Employee commutes
Make the daily commute far more convenient by offering a shuttle option for employees. You can even position the service as a perk for attracting and retaining top talent.
Last-mile connections
Help employees easily travel back and forth between your workplace and local public transit hubs, such as train stations, subway stops, and bus depots—all through the Uber app.
Tech-Only Integration
Bring the benefits of an online program to your riders, drivers, and admins, and easily measure and manage program performance. With this solution, you maintain your fleet provider or in-house vehicles, and we overlay our Uber technology.
Share your network
Create a shared commuter network with nearby employers. With shared solutions, you can operate shuttles more frequently, offer your riders more choices, and share the cost as a group.
Cross-campus transportation
Simplify travel from parking facilities, between buildings, or across campus, all while gaining access to the valuable analytics capabilities with Uber’s offerings.
- Do I need my own shuttle partner to work with Uber’s technology?
Whether you have your own shuttles or you need a shuttle fleet partner, our platform can help personalize our approach to fit your situation.
- Do my employees have to use the Uber app?
Although the best experience for riders is through the Uber app, they don’t have to use it. Employers have the ability to automatically book (auto-book) their employees for shuttles so that drivers can still check them in and admins can still get data visibility.
Benefits of using employee shuttle services
Time and cost savings
Move more people while spending less. We can help you create an efficient employee shuttle network, optimized for vehicle capacities, schedules, routing, and more.
Flexible, tailor-made solutions
Choose a partner that scales with your needs. Whether you plan on using one minibus or a fleet of luxury coaches, we’ll work with you to build a corporate shuttle solution that fits.
Deeper insight and control
Dashboards showing usage, on-time performance, and billing trends help you better understand how employees use your corporate shuttle service—and ways you can improve it.
Comfortable transportation
Put your trust in the platform that many of your employees likely already use for personal travel, and offer them a predictable and stress-free way to get around.
Added safety and trust
Thanks to Uber’s tech-enabled safety features and 24/7 customer support, your employees will always be in good hands.
Reduced emissions
Meet your corporate sustainability goals. Every person who takes part in your employee shuttle service removes another vehicle from the road, helping to reduce your company’s carbon footprint.
The route to your employee shuttle service
Step 1: Help create and contribute to your customized program
Start by completing our questionnaire. Then, following an initial discovery session, we’ll design a personalized solution with routes, times, and flexible vehicle options.
Step 2: Decide how to offer shuttle rides
Employees will be able to see route schedules and request seats directly from the Uber App. Employers can also conveniently autobook riders so that their seats are always reserved.
Step 3: Optimize your service
Refine the experience. Dashboards offer valuable insights into route performance, ridership, overhead costs, and more. You can add or remove routes, as needed.
Take control of team transportation
- How much does it cost?
Pricing can vary depending on factors such as number of routes, employee rider count, frequency, and more. By scheduling a free consultation with our team through our contact form, you’ll be able to help us better understand your situation. Then we can customize our approach to make sure you’re only paying for what you need.
- How does the cost of using Uber compare with traditional shuttle services?
Shuttle services through Uber for Business leverage Uber's advanced routing algorithms to design an optimized network tailored for your company's needs and based on where your employees live. Using corporate shuttle could potentially be a more cost-effective solution compared with other service providers, thanks to using fewer vehicles and creating shorter routes and more convenient pickup points.
- How flexible is shuttle service scheduling?
Routes and schedules are defined in collaboration with the client admin based on their company's operational needs. If those needs change, the client can request changes to the network, such as adding new pickup points and modifying schedules. Employees have the flexibility to book their seats daily on their preferred shuttle route.
- Can Uber tailor a corporate shuttle service for our company?
Uber offers solutions tailored to your operational needs and cost and convenience preferences. We can operate your existing network as is or design a customized network to your needs. Our product has various configurations that tackle pain points and varied profiles of riders and industries.
- How reliable is the employees' shuttle service?
If unforeseen circumstances disrupt shuttle pickup, we promptly provide UberX promo codes for riders to reach their destination in a timely manner (subject to local UberX coverage). Our live monitoring tools and support team proactively detect any driver non-acceptance, ensuring prompt replacement for shuttle departures.
- What is the capacity of the shuttle?
Services with Uber shuttle can provide various vehicle capacities depending on your needs to design a customized and optimized service for you. In other words, different routes can be serviced with different vehicle capacities if they have different demand.
- I am a shuttle fleet operator and would like to work with Uber. What should I do?
Feel free to fill out our contact form to schedule a free consultation with our team. From there, we can work with you to understand your situation and how we can potentially work together in the future.
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