Driving safety forwards
Your safety is our priority. We never stop working to set new standards, so you can stay connected and protected every time you ride with us.* Because safety never stops.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
All riders and drivers must wear a face cover or mask when using Uber.
Face Cover Check
We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.
Health and safety supplies for drivers
We are working to provide drivers and delivery people with health and safety supplies like masks, disinfectants, and gloves to deliver food.
We are working with the World Health Organization (WHO) to share safety tips and resources.
Ride Safety Feedback
You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
Designing a safer ride
Safety features are designed into the app, so you can tell your loved ones where you are, and so there’s help if something unexpected happens.* Stay connected and protected when you ride.
Get help fast. Call local emergency services right from the app, wherever you are.
Help with incidents around the clock
Our customer service team is specially trained to help with acute security issues.
Share My Trip
Let the people you love know where you are. Choose your Trusted Contacts in the app to share your trip details with them.
Visit the in-app Safety Centre to learn what we're doing to help keep you safe. Just tap the shield icon the next time you take a trip.
Your feedback matters. The two-way rating system maintains an enjoyable Uber experience and helps keep riders and drivers safe. A consistently low-rating can lead to suspension or deactivation.
All Uber rides are tracked by GPS from start to finish, so you can follow your ride and see exactly where you’re going.
Phone Number Anonymization
Calls and messages made using the Uber app do not reveal personal phone numbers. Your details are automatically protected.
Get to know your driver before you step into their car. You can see their rating, how many trips they've completed, how long they’ve been driving, compliments from previous riders, and more.
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.¹
Verify Your Pin
Verify your ride with a PIN. Opt in to this feature to help make sure you’re getting into the right car with the right driver.
Drivers must clear several screenings
All potential Uber driver-partners must complete a screening process before they can accept ride requests through the Uber app.
Insurance on every trip
Uber partners with registered insurance providers to help protect you if anything happens.
Check your ride, every time
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Match the license plate number.
Match the car make and model.
Check the driver's photo.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
*Uber intermediates requests for transportation to professional and licensed private hire vehicle companies. Uber itself does not provide transport services and is not responsible for the passenger transport as such.
**Certain requirements and features vary by region and may be unavailable.
¹ This feature is in the process of rolling out and is currently only available in select markets.