You're ready to go
Your company is set to start arranging rides for guests with Uber Central. Here's more information if you need it.
More resources
To get the most out of your Uber for Business account, explore the topics below.
Designating pickup and dropoff spots
Set specific areas where customers and guests can get picked up and dropped off by drivers. These areas will appear in the Uber app and the Uber Central dashboard. Contact your account manager for more details.
Managing your people
Learn how to navigate the admin dashboard, manage employees, and understand various account roles.
Viewing account activity
Get help flagging trips, downloading trip reports, getting copies of trip receipts, and more.
Need help?
Contact us 24/7 at business-support@uber.com.
Addressing coordinator questions
Even perfectly planned launches have hiccups. Below are some common issues coordinators have when getting started with Uber Central and how you can address them.
- Joining the business account
If a coordinator has issues linking to the company account, try the troubleshooting steps in the help article below.
- Resending the invite link
Down Small If someone didn’t receive or can’t find the email inviting them to link to the company account, follow the steps in the article below to resend their invite.
- Navigating the ride cards
Down Small Expanding the ride cards will allow you to request support, report lost items, rebook trips, and book return trips.
- Tracking ride status and seeing driver details
Down Small You can track a ride’s status and see the driver’s name, photo, vehicle make and model, and more from the “Today’s rides” tab of the dashboard.
- Understanding the rider experience
Down Small If a coordinator has questions about what Uber Central riders will experience, direct them to the Help Center.
- Handling lost items or other rider issues
Down Small Direct coordinators to the article below if a rider loses an item or has a different issue with a trip.
- Fixing ride-scheduling issues
Down Small If a coordinator gets an error saying a Scheduled Ride can’t be requested in an area, that means the area doesn’t always have a reliable number of drivers available. The coordinator will need to either request an on-demand Immediate Ride or create a Flexible Ride for the guest.
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