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Our commitment to safety

We want you to move freely, make the most of your time, and be connected to the people and places that matter most to you. That’s why we are committed to safety, from the creation of new standards to the development of technology with the aim of reducing incidents.

Helping to keep each other safe during COVID-19

We’re actively monitoring the coronavirus (COVID-19) situation and are continually working to help keep those who rely on our platform healthy and safe.

All drivers are background checked before their first trip

Before anyone can drive with Uber, they must undergo a multi-step safety screen, including being checked for driving violations, impaired driving, violent crime, and other checks. In addition, Uber rescreens drivers every year and uses technology to look for issues in between.

There’s emergency help if you need it

In an emergency, speed and accuracy are critical. If you call 911 from the Uber app, the app displays your live location and trip details, so you can share them with the emergency dispatcher. And in a growing number of US cities, this information is automatically provided to the authorities.

We’ve built technology to look out for you

We hope every trip is a smooth one, but things don't always go as planned—which is why we built RideCheck. By using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or if a possible crash has occurred. If we notice anything out of the ordinary, we’ll reach out to provide you with the resources you need to get help.

There’s auto insurance to help protect you

We work with leading auto insurance providers to help protect riders and drivers on the Uber app. Uber maintains commercial auto insurance in case of a covered accident, including at least $1 million in liability insurance on behalf of our driver-partners once a ride is accepted.

You have our support, whenever you need it

Uber support is available 24 hours a day, 7 days a week, and is handled by a team of trained safety agents. If you’re in immediate danger, you should always contact authorities first.

Your personal details stay private

We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Uber app. Once a trip is completed, the app also protects rider information by concealing specific pickup and dropoff addresses in a driver’s trip history.

Screenshots may differ from your in-app experience. The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.

How safety is built into your experience

Safety features in the app

Share your trip details with loved ones. Track your trip during your ride. Our technology helps put peace of mind at your fingertips.

An inclusive community

Millions of riders and drivers share a set of Community Guidelines, holding each other accountable to do the right thing.

Support at every turn

A specially trained team is available 24/7. Reach them in the app, day or night, with any questions or safety concerns.

Building safer journeys for everyone

Driver safety

Count on 24/7 support to help with any questions or safety concerns. Share your trip with loved ones. Our focus is on your safety, so you can go where the opportunity is.

Rider safety

Millions of rides are requested every day. Every rider has access to safety features built into the app. And every ride has a support team if you need them.

“Every day, our technology puts millions of people together in cars in cities around the world. Helping keep people safe is a huge responsibility and one we do not take lightly.”

Dara Khosrowshahi, Uber CEO

Partnering to make a difference

Our commitment to safety goes beyond your ride. We have teamed up with leading experts—from public safety officials to anti-violence organizations—to help make roads and cities safer for all.

Driver safety

Drive when and where you want with confidence.

Rider safety

Go anytime and get there comfortably.

*Certain requirements and features vary by region and may be unavailable.