Uber Borrow: On-demand Carsharing
Need a car for errands, a quick trip, or a weekend getaway? With Borrow, you can book a vehicle and drive it yourself—no rental counters, no waiting. Reserve through the Uber app just like a ride, and a driver will deliver the car to you. Take the keys, and go.
How Uber Borrow works
- Enter pickup and dropoff locations just as you would when requesting UberX*
- Tap Uber Borrow—you can book a car for 6, 9, or 24 hours
- When the owner arrives to deliver their car to you, share the in-app PIN with them
- Inspect the car at the beginning and end of your trip; we recommend taking pictures of the front, back, and sides of the vehicle
- When your trip is over, ensure the vehicle is clean and top up the fuel to the original level or higher
- The owner will pick up their car from the original dropoff location
Please return the car in the same condition you received it. Owners appreciate a clean and refueled vehicle—it shows respect for their car and helps keep Uber Borrow running smoothly for everyone. Additional charges may apply if the vehicle isn’t clean or refueled. (See the Uber Borrow Fee Policy for details.)
Uber Borrow is available from 8am to 10pm within the downtown core. If you’re having trouble getting matched with an owner, it may be because no cars are available at that time. Give it another try after 10 minutes, and please make sure you’re located within the service area.
Insurance
Uber provides insurance coverage during Borrow reservations for eligible incidents like damage, theft, or crashes. Here’s the certificate of insurance that applies during your reservation.
Frequently asked questions
- Where is Borrow currently live?
Uber Borrow is currently available to select drivers in Toronto.
- Am I insured while driving a Borrow vehicle?
Insurance coverage is included on your Borrow trip. View the certificate of insurance here
- How do delivery and return work?
An owner will deliver the car to you. To start or end the trip, just meet them at your pre-selected pickup and dropoff spot and share the PIN. You’re encouraged to take a set of photos of the vehicle at the start of reservation in case of accident.
- Can I return the car early or late vs. the original scheduled reservation?
The Uber app does not allow you to make modifications directly in-app. We recommend that you always communicate trip related changes or adjustments with the owner in-app for better coordination. It will be up to the owner to accommodate your request or not. For early returns, you will be charged at the most optimal tier based on your trip at reservation completion, which most of the time would be for the full duration of the reservation.
For late returns, you will be charged at the rates stated in the Uber Borrow Fee Policy Plan ahead to avoid late fees.
- What if I forget something in the car?
First, navigate to the account section of the app and select the Help icon. Once you reach the help page, you’ll select the Help with a trip option, then your Borrow trip. We’ll walk you through the next steps in the app.
- Can I drive outside the city?
Yes. Remember to make arrangements to drop off the vehicle at the original delivery location and pre-scheduled time.
- Do I pay for gas?
Please return the vehicle in the same state you received it, which includes fueling up before the end of the trip to the same level of fuel at which the vehicle was delivered to you. If you do not return the vehicle with the same level of fuel, you may be charged a refueling fee. Check the Uber Borrow Fee Policy for details.
- What if I get a ticket or toll charge?
Give the owner a heads-up regarding the ticket or toll charge. You will be charged for any fees incurred as a result of traffic violations during your trip. Refer to the Uber Borrow Fee Policy.
- Why did I receive a cleaning fee?
Please return the vehicle in the same state you received it. If the vehicle requires professional cleaning post-return, you’ll be charged according to the Uber Borrow Fee Policy.
- How can I find Borrow in the Uber app?
Simply enter your pickup location in the “Where to?” section of the Uber app and select Borrow on the product selector screen. You will be prompted to take a picture of your driver’s licence and selfie for verification purposes. After that, you can select the relevant package to get matched with an owner. Contact Uber in-app if you have trouble.
- What if the owner is not responding to my messages about returning the car?
The owner may already be on the way or stuck in traffic. We recommend that you try to message or call them again in 10 minutes. If the owner has not responded and it has been 30 minutes past the return time, contact us in-app and we’ll guide you through the next steps.
- What are the requirements for borrowers?
Currently, we’re piloting Borrow in Toronto. Selected Riders have received an exclusive invitation to Borrow. For Riders to qualify as a Borrower, they must be 25 or over and hold a G licence (or any other US and Canada full licence equivalent).
- Can someone else drive the car I get through Uber Borrow?
No, Borrow is only available for the borrower who has booked the vehicle on the Uber app. Additional drivers are not available at the moment.
- Do I get to pick what kind of car I drive?
You are not able to pick a specific kind of vehicle at the moment.
- Can I have the car returned somewhere different from where the delivery occurred?
The vehicle return location must be the same as the delivery location. You’re unable to make modifications in-app.
- What do I do if I get into an accident while on a Borrow reservation?
Please contact both the owner and Uber in-app immediately for the next steps. Make arrangements with the owner to have the vehicle immediately returned or towed to the body shop. You’ll be charged for the cost of towing and vehicle recovery. Make a police report within 24 hours of the accident.
*Uber Borrow is only available for users located in the downtown core of Toronto between 8am and 10pm. Please check the Uber app to see availability for your location and search criteria.
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