What makes us Uber

Riders in Toronto are singing the praises of Uber. “Awesome!!! Clean car and great music.” and “Amazing service as always! Thanks again Uber for the amazing experience!” are just a few examples of feedback our team receives every day.

This post is the first in a series that will showcase what we do to make every Uber ride superior to your existing transportation options.

Rating System
After each trip taken on the Uber platform, riders are given the opportunity to rate their driver. This 5 star rating system creates accountability and provides real-time data to the Uber team. Due to the immediate nature of the ratings, Uber is able to maintain a consistent and quality service offering.

Feedback Loop
Feedback is essential to learning and growth. The Uber Team makes it a point to share feedback, both positive and negative, with our partners on a regular basis. Partners use this feedback to deliver an awesome experience to riders while expanding their own economic opportunity.

Our Technology
The Uber Platform enhances the taxi experience by perfecting the pickup. Our technology gives riders access to their drivers location, ETAs and contact information. This alleviates common issues that stem from traditional transportation options making for a seamless experience. Further, partners confirm their riders name at the pickup point. This practice ensures no one is getting in the wrong Uber!

Partner Engagement
Our partners are on the roads everyday interacting with our technology platform. The Uber team is in constant communication with our partners to determine where we can make improvements. These regular conversations allow us to ensure a superior experience for everyone in the Uber Community.

Quality of experience is one of our highest priorities at Uber. As our rider base and driver partnerships continue to grow, user feedback allows us to innovate our platform to serve the needs of the community. Help us, help you by keeping the comments coming!