Four years ago, UFCW Canada and Uber Canada came together to sign a landmark agreement that offers drivers and delivery people representation services and advocates for labour reforms across the country.

Today, we’re pleased to share the latest facts and figures on the agreement’s real-world impact. Since its signing in January 2022:

• 5,128 workers have had their deactivation or account-related issue case filed with Uber Canada by UFCW Canada.
• Of these cases, 1,414 had a positive outcome. 1,159 workers regained access to the platform, and 255 had an account-related issue resolved.

In December 2025, Pollara Strategic Insights also surveyed drivers and delivery people to assess their support for the agreement and found:

• 85% of app-based workers provide resounding support to their provincial government enacting the slate of industry reforms for app-based workers that are laid out in the Uber Canada-UFCW Canada agreement. In BC (87%) and ON (85%), where these reforms are implemented, app-based workers express high support. 
• Nine-in-ten app-based workers agree that their driving/delivering work provides them with the scheduling flexibility they cannot get from a traditional job (95%) and that it is work they would not be able to do without the scheduling flexibility (88%). Accordingly, 97% say that any changes to app-based driving and delivery must protect drivers’ schedule flexibility.
• An overwhelming majority (84%) of app-based workers indicate they will continue to work with Uber over the next 12 months. Uber providing flexibility, autonomy and extra income are the main reasons to continue working with Uber. 

We’ve also heard directly from drivers and delivery people about ways we can improve the app to better support their experience on Uber. Based on this feedback, we expect to begin rolling out several improvements later this year:

Rider Verification 

We’re dedicated to building a platform based on trust between riders and drivers. Our rider verification process helps confirm that riders are who they say they are. The process involves cross-checking a rider's account information provided during signup against third-party databases. Verified riders will receive a blue badge in the Account section of the Uber app. This badge is shown to drivers when a verified rider requests a ride. For riders who are unable to be verified through third-party databases, they will be asked to provide their ID in the app for verification. This feature will begin to roll out next month. 

Rider Rating Preferences 

Drivers can set the minimum rider rating they’re comfortable with, toggling the feature on or off depending on the situation—for example, using it late at night and relaxing it during the day. Combined with rider verification for riders, these tools help give drivers more peace of mind on every trip. This feature will be piloted later this year. 

Delivery Person Rating Protections 

Delivery people tell us that cancellations outside their control that impact their ratings are a top pain point. These kinds of occasional cancellations—like when a restaurant is closed—will no longer count in their ratings. And we’re working on our ability to detect low ratings for reasons beyond the delivery person's control so that they won’t be included in delivery people’s ratings calculations. We will pilot this in the coming weeks before a full rollout. 

Rides Heatmap 

The Heatmap highlights where drivers have seen the shortest wait times in red, then orange, then yellow; it shows high-demand areas in purple, and shows how long drivers waited on average for a trip based on recent data. With better data and more transparency, it helps drivers decide where and when to go so they can stay busy and earn more. This will be rolling out this year.

As we look ahead to 2026, we remain committed to working with governments across the country to continue raising the standard for app-based work.