As cities respond to COVID-19, more people are staying home, government agencies are closing temporarily, and many restaurants are switching to delivery-only. This means a few things: account activation is delayed at this time and it may take longer to get on the road. And once you do, you may experience fewer trip requests, so earnings may be lower than usual if you choose to give rides only. After you’re activated, you may want to consider delivering with Uber Eats in addition to offering rides, if available in your city.

Activation information for new drivers

As of April 20, 2020, account activation may still have delays for new Ontario drivers, so we’re providing important information all in one place to help you in the meantime.

1. Guidance for activation requirements and documentation

You can find minimum requirements for driver documents here.

Your requirements

Driver’s license

Status: Processing time may be delayed

Your vehicle requirements if you’re driving or delivering with your own car

Vehicle registration	Status: Processing time may be delayed
Vehicle insurance	Status: Processing time may be delayed
Safety Standards Certificate	Status: Processing time may be delayed

2. Guidance for new driver eligibility verification

New driver background check

Background check: criminal and driving history check through a third party vendor Status: Background check processing may experience delays

3. Guidance if you’re looking for support

Online Support

Based on the advice of public health authorities, we have temporarily closed all Uber Greenlight Hubs until further notice. While Uber Greenlight Hubs are closed, you can always get support online at Uber’s Help Center.

Questions you may have

• What is Uber doing to help everyone keep one another safe?

  The health and safety of the Uber community is always our priority. We are actively monitoring the coronavirus (COVID‑19) situation and are taking steps to help keep those who rely on our platform safe. Learn more and find resources.

• Where can I find driver-specific information around COVID-19?

  You can find the latest updates and resources for drivers at this time on the Uber Blog.

• How can I stay healthy while driving or delivering?

  If you choose to continue driving or delivering with Uber, here are some tips for how you can take care of yourself and others. This resource can also update you on guidance we’re giving to our app users to help keep our community safe during this challenging time.

• What is Uber’s financial assistance policy for drivers and delivery people who are affected by COVID-19?

  We will provide financial assistance for up to 14 days for those who actively drive or deliver with Uber and get diagnosed with COVID-19, are personally placed in quarantine by a public health authority due to their risk of spreading COVID-19, or are individually ordered to self-quarantine because they have preexisting health conditions that put them at a higher risk of suffering serious illness from COVID-19. Learn more.