Accessibility using Uber
Our technology and the transportation provided by drivers has transformed mobility for many people with disabilities, and we’re committed to continuing to develop technologies that support everyone’s ability to easily move around their communities.
Riders with disabilities
Uber’s technology is helping to increase mobility and independence for riders with disabilities, with features and capabilities like these:
Uber’s cashless payment option simplifies the payment process, reducing the need for riders to worry about counting out cash or exchanging bills with a driver.
The Uber app makes it easier for riders with disabilities to get from A to B at the touch of a button. They no longer have to arrange rides through a dispatcher or resort to other, less convenient, means of finding a ride.
Uber uses upfront pricing to let riders know the cost of their trip before they request a ride. This gives them peace of mind and helps eliminate the risk of fraud.
Every trip request a rider makes is automatically matched to a nearby driver by the Uber app, reducing opportunities for unlawful discrimination to interfere with the process of securing reliable, affordable transportation.
Share your ETA and location
Riders can easily share their ride details, including the specific route and estimated time of arrival, with loved ones for extra peace of mind. Friends or family members will receive a link where they can see the driver’s name, photo, and vehicle information, and track where the rider is on the map in real time until they arrive at their destination—all without downloading the Uber app.
Riders with mobility disabilities
We’re using technology to make transportation more accessible and reliable for riders with mobility disabilities, including through WAV (wheelchair-accessible vehicles).
Uber’s WAV lets riders who use non-folding motorized wheelchairs connect with drivers in wheelchair-accessible vehicles equipped with ramps or lifts.
Available around the world
We’re using several WAV models in cities around the world (including Bangalore, Boston, Chicago, London, Los Angeles, New York, Philadelphia, San Francisco, Toronto, and Washington, DC) to determine which wheelchair-accessible vehicle options best meet the needs of riders and drivers.
To help our partner drivers exercise the commitment to include all people in our community, we created this Accessibility Guide with tips on how to better relate to users who are people with disabilities.
Drivers with disabilities
Drivers with mobility disabilities
Uber provides economic opportunities for people with mobility disabilities. Uber welcomes drivers who use modified vehicles and hand controls on the Uber platform. Anyone who is legally able to drive can apply to drive with Uber.
Drivers who are deaf or hard of hearing
Uber opens up flexible economic opportunities for drivers who are deaf or hard of hearing. Thousands of deaf and hard of hearing drivers on the Uber platform provide more rides per month on average than hearing drivers. Drivers who are deaf have collectively earned tens of millions of dollars—all by helping people get around their communities.
In September 2016, Uber was recognized by the Ruderman Family Foundation as one of 18 companies leading the way in supporting people with disabilities.
Product features for deaf or hard of hearing drivers
Additionally, we partnered with the Communication Service for the Deaf, the largest deaf-led nonprofit in the United States, to expand opportunities for deaf men and women. We’ve also worked with members of the deaf community, including the National Association of the Deaf and Telecommunications for the Deaf and Hard of Hearing (TDI), to design and implement a series of fully optional product capabilities to improve the driver experience, including these:
Enabling these features in the app
Drivers can self-identify as deaf or hard of hearing in the Driver app, which unlocks the following features for drivers and their riders.
Flashing trip request
The Uber Driver app signals a new trip request with a flashing light and an audio notification. This makes it easier for drivers to notice when there’s a new opportunity to give a ride and make some money.
Text-only messaging, rather than calling
The ability to call a deaf or hard of hearing driver is turned off for the rider. Instead, riders are directed to message their driver if they need to communicate with them. Drivers who use this setting are less likely to have rides canceled after a failed phone call.
A prompt for the rider’s destination
The app adds an extra prompt for riders to enter their destination and lets them know their driver is deaf or hard of hearing. Once a driver with this setting turned on accepts a ride, the rider will see a prominent screen asking for their destination. Uber can then provide turn-by-turn directions once the ride begins.
To learn more about these features, watch this video.
We’re here to help