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Introducing Uber Shuttle for Events in the US

September 6, 2024 / US

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About Uber Shuttle for Events
Introducing Uber Shuttle for fans and event-goers in the US! As announced at GO–GET 2024, Uber has launched Uber Shuttle, a lower-cost, shared ride option using professionally driven buses and vans to make getting to and from venues easier and more affordable. Riders can use the Uber app to select their preferred route and departure time, and book up to 5 seats in advance. 
To see if Uber Shuttle is available in your area, look for the ‘Shuttle’ icon on your Uber app home screen, or look for it alongside other Uber services after inputting your desired pickup and drop off locations. 
Booking with Uber Shuttle
Booking and riding with Uber Shuttle is easy: 
Select ‘Shuttle’ from the Uber app home screen, or input your desired pickup and dropoff locations.
You can book 7 days and up to 5 minutes in advance. Select your preferred route and departure, along with the number of seats you’d like to book. 
Select ‘Confirm Shuttle’ and you’ll receive a push notification with your vehicle and driver information around 25 minutes prior to your scheduled departure time. 
Make sure to be at the dedicated pickup location at least 5 minutes prior to your scheduled departure. 
To board, you’ll show the driver or attendant your QR code(s). 
Uber Shuttle will be rolling out to cities throughout the US later this year. For the most up-to-date list of locations, refer to the Uber app.
How to Contact Support
Contact Uber Support by visiting help.uber.com or through the Uber app.
Frequently Asked Questions
What do I do if I forget something on the bus?Down Small
Contact Uber Support at Help.Uber.com or using the Uber app.
Can I book a shuttle to my event?Down Small
In cities where Uber Shuttle is available, you can book a shuttle up to 7 days prior to any public event being held at the venue(s) where Uber Shuttle operates.
My QR code (ticket) is not loading, what do I do?Down Small
You can provide a PIN or the last 4 digits of your phone number to board the shuttle.
How many seats can I book at one time?Down Small
You can book up to 5 seats per departure.
What is the cancelation policy?Down Small
Cancel your booking up to 10 minutes before your scheduled departure and get a 100% refund.
What events will Uber Shuttle be available for?Down Small
Uber Shuttle will be available for all public events taking place at venues where Uber Shuttle operates.
Where do I find my Uber Shuttle?Down Small
Open the Uber app and select ‘Shuttle’. If you have an upcoming booking, you’ll see in-app directions on how to get to the pickup location.
Do I have to make a reservation in advance or can I pay when I board?Down Small
You can book up to 5 minutes prior to the scheduled departure time, pending availability. You cannot board before booking.
Can I pay with cash?Down Small
Cash payments are not permitted. You must use the Uber app to make and pay for your booking.
Can I drink / eat on the bus?Down Small
Consuming food or drink is not permitted on board.
Are tickets transferable to other riders?Down Small
Tickets are not transferable to other riders.
Can tickets for one departure or route be used for a different departure or route on the same date?Down Small
Your ticket can only be used for the date/departure/route selected at the time of booking. 