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Leor Shtull-Leber on 7 years at Uber and the future of Uber Health

October 12, 2021 / Global

by Cleo Tarca

In 2014, Leor Shtull-Leber took a chance on a job posting she saw on social media. A startup called Uber was hiring. All she really had to go on was the memory of calling an Uber Black car while visiting a friend in Boston the year before (“This is fun, but it’s fancy and I’m never going to use it.”).   

Leor first joined Uber in New York City as a member of the Community Operations team. She jokes that back then her role was split 50-50-50: managing a team of customer support agents, working on policies and processes for the city, and handling escalated support tickets. Leor later moved into support content and translation work, traveled internationally to train agents, and worked on the system for categorizing support tickets. 

One of the projects she’s most proud of from the early days is building out the original process and team responsible for bug and outage escalation from support. In the early days, there was no centralized process for escalating outages affecting riders or drivers, and understanding the impact of an issue required Leor to talk to individual engineers, sometimes in the middle of the night. Today, this team systematically triages bugs and outages for the entire company globally. 

Several roles, 4 years, and a cross-country move later, Leor was looking for her next challenge when she learned about Uber Health. It enables healthcare organizations to request rides on behalf of patients, helping people get to crucial appointments they might have missed due to a lack of reliable transportation, and thereby supporting improved health outcomes. 

 It was new and inspiring, and she decided she had to be part of the team. “Uber Health is pretty remarkable,” she says. “Millions of people miss doctor’s appointments every year because they don’t have a ride. And the people who really need these rides, like low income, elderly, or [other] vulnerable communities, can’t always use the Uber app. Uber Health doesn’t require riders to have smartphones or credit cards. [They] can get text messages or even landline calls about the trip. We’re building off of technology that this company built and it’s really helping people.” 

2 weeks before Uber Health’s public launch, Leor joined the team and became its sole external client success manager. Eventually, she was able to design her own role and is now Senior Program Manager on the Strategic Initiatives team. From compliance and international expansion to pre-sales pilot programs, the team runs operations and helps unlock new opportunities. 

Of the many things Leor loves about her job, she specifically references her colleagues. “We’re impact-driven, and we want each other to succeed,” she asserts. “The people on this team are here because they want to be, because they want to make a difference.” She also loves the daily challenges that come with working on a new (and partially uncharted) line of business within the company. “I still feel like I’m learning and growing,” she says. “I [also] feel fortunate to have been recognized. When you have challenges and recognition and you like what you do, you stick around.”

Leor’s excitement for the potential of Uber Health is also what keeps her rooted here today, almost exactly 7 years after she started her Uber journey. “It’s an amazing chapter and turning point,” she says. “It’s not just rides—it’s access to prescription deliveries and healthy meals. We’re thinking about population health management and all the logistics that impact someone’s health outcomes. How do we take all these things that Uber can do and get them to our customers to be able to increase health access? That’s the future.” 

Interested in a role at Uber Health? View the current openings here.