Driver Announcements

Health and Safety Supplies – Distribution Locations

May 20, 2020 / US

Updated January 14

***All US locations closed on Monday, January 18.***

As cities reopen, we want to make sure you feel supported. Whether you are delivering food or providing rides to those who still need to move around, thank you for everything you’re doing to support our communities right now.

We heard from drivers and delivery people like you that you want an easier way to pick up health and safety supplies, so we have opened 36 Greenlight Hubs to distribute disposable ear loop masks and other supplies for free. You can pick these supplies up while they are available.

We’ve also made sure that all drivers and delivery people that have been active this year have an offer to receive disposable ear loop masks in the COVID-19 hub in the Driver App. If you don’t see one and have not already redeemed your masks, your offer will be available within 24 hours. If you have already received masks or picked up other supplies, you will be notified when additional masks or other supplies become available for you.

Please note that you and any passengers in your vehicle must wear a face cover or mask when picking up your health and safety supplies.

Greenlight Hub Locations & Hours of Operation

Open locations, hours of operations and type of pick-up experience are listed below. Please check back before visiting a Greenlight Hub for the latest information on hours of operations as hours of operations may change. The type of pick-up experience may change based on weather conditions.

Locations are only open for distribution of health and safety supplies unless “General Support” is noted. For safety tips on how to use health and safety supplies or how to clean and disinfect your vehicle or food safety equipment, visit the Safety Tips blog. For all other questions, please visit the Uber Help Page or in-app support.

For locations with General Support available, you must book an appointment through the Help Center and select the reason for your visit. You do not need to make an appointment if the only purpose of your visit is to pick up health and safety supplies, except for Montreal.

***All US locations closed on Monday, January 18.***

What To Expect During Your Pick-Up Experience

When arriving at the Greenlight Hub to pick up health and safety supplies, you and all passengers must wear a face cover or mask. Please have your QR code ready so you can move through the queue seamlessly. It can be found in the COVID-19 hub in your Driver app.

We are implementing social distancing practices and the pick-up experience will be contactless. Here is what to expect when you pick up your supplies.

We’re Here To Support You

Thank you for continuing to move what matters during this challenging time. If you need help with an Uber-related issue, you can contact us by using Uber’s in-app support. Also, stay informed by visiting our Coronavirus Resources & Updates web page, and keep checking the Driver blog and Uber Newsroom for additional information on what Uber is doing to help keep drivers, delivery people, riders and Uber Eats customers safe.

The health and safety supply items provided to you were not manufactured or produced by Uber. Additionally, Uber makes no representations, claims or warranties, either express or implied, regarding the quality or effectiveness of the health and safety supply kit items provided to you, including whether they prevent infection or the transmission of viruses or diseases. The masks provided to you are not N95 respirator or surgical masks. You expressly agree that your use of the masks provided is at your sole risk. Any mask provided to you by Uber, as well as all associated communications and instructions in any form or media, are NOT a substitute for professional medical advice, diagnosis, or treatment. If you have questions about any medical matter, you should consult a doctor or other healthcare provider.