When you have a rider in the car, delays happen — traffic, detours, route changes, or unpredictable conditions. That’s why we’re launching a delayed ride guarantee in selected cities, now your fare automatically increases when a ride takes longer than estimated in the offer card.
How it works
- After you pickup, if the ride runs 5 minutes or longer than the original estimate, your fare will increase.
- Delay ride guarantee only applies to the time spent driving from pickup to drop-off.
- The adjustment happens automatically, no action required. You will see the additional payment on your trip receipt.
- All existing features like wait time fees, and tips continue as before.
Why we built it
Time is your most valuable resource and you shouldn’t be penalized for factors out of your control. Delayed ride guarantee is our commitment: your fare will always reflect the time and distance of your trip.
A few things to keep in mind
| Waiting for a rider at pickup | Waiting for a passenger at pickup is covered by our wait time fee. Learn more about how you are compensated for waiting at pickup here. |
| Trip changes made by a rider | If a rider adds stops after pickup, those minutes do not count toward the guarantee. Your fare will be recalculated based on time and distance rates. Learn more here . |
What this means for drivers
Delayed ride guarantee adds a safety net, helping to ensure you’re protected when rides take longer than planned.
*This policy will not apply in New York City, NYC Suburbs, Washington state, and Oregon state. It is also excluded from the following products: Hourly, Intercity, Connect, and Matched Share Rides.
Posted by Uber