Earn on your own schedule

More transparency with Upfront Fares

March 5 / US

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Upfront Fares was first introduced in select U.S. cities in 2021 and is set to expand to more locations nationwide in 2025.

					
				
With Upfront Fares, you get more transparency in the requests you receive, including the estimated fare and the pickup and drop off location.
How it works
The fares you’ll see won’t be based on fixed time and distance rates alone. Upfront Fares can be based on several factors. Some you know well, like time to pickup and time to destination, and some are new, like demand at the destination.
Real-time adjustments
Upfront Fares are created in real time and reflect what’s happening around you. Here are two examples of what this means: 
The fare you’re shown up front will be higher when demand is higher
The request with the longest pickup in the area will get a higher fare
If things change
If there’s unexpected traffic and the trip gets a lot longer, your fare will increase
If there’s a change of pickup or dropoff address in the app while you’re on your way, your fare will be updated as you go

					
				
Trip history
In your trip history, you’ll see a label on trips that have had earnings adjustments.

					
				
Trip receipts
On all trip receipts, you can now see the exact fare you accepted up front. If your earnings are different from the original offer, your trip receipt will let you know why.


Frequently asked questions
Can I switch back to the old experience?Down Small
No, but keep in mind that you'll now get more information in the requests you receive.
Why am I no longer able to view time and distance rates?Down Small
We will no longer post set time and distance rates since you’ll see the fare on every request before you accept it. With Upfront Fares, you’ll have more information to decide if a trip is worth your time and effort.
How are fares determined now, if not per mile and per minute?Down Small
Upfront Fares are different in that they’re not based on fixed time and distance rates alone. Upfront Fares can be based on several factors. Some you know well, like time to pickup and time to destination, and some are new, like demand at the destination. If surge pricing is available on a trip, Upfront Fares will include it.  
Why am I earning less on some trips?Down Small
Upfront Fares are different in that they’re not based on fixed time and distance rates alone. Upfront Fares can be based on several factors. Some you know well, like time to pickup and time to destination, and some are new, like demand at the destination. 
No matter what, you’ll see the fare on every request before you accept it, so you can decide if it’s worth your time and effort.
What is not included in Upfront Fares?Down Small
Items that are not included in Upfront Fares are wait time fees and tips, which continue to be added as soon as they’re paid out. Amounts related to Quests and other driver promotions will also continue to be added to your balance as they’re paid out.
Do fares still account for long pickups?Down Small
Yes. 
If there’s extra traffic, will I still earn the same amount?Down Small
If there’s unexpected traffic and the trip gets a lot longer, you’ll see an increased fare on the trip receipt. 
If the rider changes the destination in the middle of the trip, will I still earn the same amount?Down Small
If there’s a change of address in the app while you’re on a trip, you’ll see an updated fare as you go.
Will my fare decrease whenever I find a route that’s shorter or faster?Down Small
You’ll typically earn the fare you saw up front, even if you take a shorter route. So if you’d like, you can continue to choose a quicker or shorter route based on your own expertise.
Do the Community Guidelines apply?Down Small
Yes. You will retain the ability to accept or decline a trip request at your discretion, although you cannot discriminate based on the destination (meaning, you cannot avoid a particular neighborhood due to the characteristics of the people or businesses that are located in that area).