Use your MPTP subsidy on Uber

The Multi Purpose Taxi Program (MPTP) assists with the travel needs of people with accessibility and mobility needs by offering subsidised CPV fares to members. Find out more about MPTP on the Safe Transport Victoria's (ST Vic) website here.

To apply for the MPTP, you will need to follow the steps on the ST Vic's website. You may need to provide medical documentation to support your application. Refer to the site for more information.

Yes. You can use your MPTP card with Uber in Victoria. You need to link your MPTP card to your Uber account via filling out the form.

If you have an existing Uber account, you can link your MPTP card to your Uber account via filling out the form. Once verified, you’ll receive an email confirmation from Uber confirming you can now use your MPTP subsidy on Uber trips and your MPTP subsidy will automatically be applied to eligible trips.

If you don’t have an Uber account, you can create a rider account in the Uber App or via the website here and follow the prompts.

Alternatively, you can call 13-UBER (13 82 37) to speak to one of our friendly team members who will help you set up your account and request trips – no app needed! A booking fee of $3 will apply.

If you would like to resubmit the form, please visit help.uber.com or use the ‘Help Centre’ in the app and specify the changes you would like to make. A support agent will assist with resetting your entry so that you can resubmit the form.

Please visit help.uber.com or use the ‘Help Centre’ in the app and inform our support team that you would like to change the MPTP membership number that you have on file. A support agent will assist with removing your current MPTP number so that you can resubmit the form with your updated information.

Please visit help.uber.com or use the ‘Help Centre’ in the app and inform our support team that you would like to change the Uber rider account that your MPTP membership number is associated with. A support agent will assist with transferring your MPTP details over to your preferred Uber rider account.

Yes! Once verified, you’ll receive an email confirmation from Uber confirming that you can now use your MPTP subsidy on Uber trips. Your MPTP subsidy will automatically be applied to eligible trips.

Once you have linked your MPTP card to your Uber account successfully, the 50% discount will be automatically applied to the total fare of eligible trips within Victoria (up to $60 per trip), provided your MPTP membership is active and has sufficient remaining subsidy funds.

You will see a strikethrough of the full price trip fare showing that you’re receiving 50% off your trip before you accept the trip, so there are no surprises. The remaining 50% will be charged to your nominated bank card. All payments are facilitated directly via the Uber app, so you will not need to provide any direct payment to the driver partner.

MPTP subsidies can only be applied towards eligible trips on UberX, Assist, UberXL, Comfort, Premier, Uber Pet, and Uber Green. The subsidy covers 50% of the fare for eligible trips taken within Victoria, up to a maximum of $60 per trip.

Yes. The MPTP subsidy can only be applied to trips taken within Victoria and only where the MPTP member has remaining funds within their annual limits.

No. Once your MPTP membership is linked to your Uber account, any eligible trips taken on that account will automatically have the 50% subsidy applied, up to a value of $60 per trip, and within your annual limits.

If you wish to unlink your account, please visit help.uber.com or use the ‘Help Centre’ in the app and inform our support team.

In accordance with ST Vic Terms and Conditions, the MPTP member must be traveling in the vehicle to receive the subsidy for that trip. MPTP membership may be cancelled if a member does not comply with the terms and conditions outlined on ST Vic's website.

If you have any further questions, please visit the ST Vic website.

Once you have successfully linked your MPTP membership to your Uber account and received an email confirmation from Uber, the subsidy will automatically be applied to eligible trip fares provided your MPTP membership is active and has sufficient remaining subsidy funds.

To confirm that the discount is applied, you can check the fare in the app before booking the trip. You will see a strikethrough of the full price trip fare showing that you’re receiving 50% off your trip.

If you are booking your ride via 13-UBER (13 82 37), ensure that your MPTP subsidy is active by confirming with the operator.

If your MPTP subsidy wasn’t applied, please visit help.uber.com or contact support using the ‘Help Centre’ in the app.

In order to check your MPTP balance, please contact ST Vic on 1800 638 802, or email mptp@safetransport.vic.gov.au.

No. There are no additional fees for using the MPTP subsidy on Uber. The subsidy applies directly to your total trip fare, reducing the amount you need to pay out-of-pocket.

Yes. You can reserve an Uber in advance through the app or by booking via 13-UBER (13 82 37). Your MPTP discount will be applied.

For issues related to your MPTP card or eligibility, contact ST Vic on 1800 638 802, or email mptp@safetransport.vic.gov.au.

For issues with Uber, such as trip payments or technical issues, please visit help.uber.com or use the ‘Help Centre’ in the app.