青少年账号可用性因城市而异。请阅读以下常见问题，了解更多信息。
Teen accounts on Uber
As the world continues to grow and change, our commitment to providing a safe experience for drivers and riders will always be a priority. This is especially true with the introduction of rides for teens.
Teen accounts are the only authorized way for teens aged 13-17 to use the Uber platform with consent from their legal guardian. Guardians who add a teen account to their Family profile will be notified every time their teen requests a ride—and they’ll get real-time alerts plus live trip tracking so they can follow their teen’s ride in the app, from pickup to dropoff.
强制性青少年安全教育
青少年在首次预约行程之前，必须先完成安全入门流程，掌握每次行程均可使用的安全功能。
监护人随时了解最新情况
青少年设立账号后，监护人会收到提示，说明如何为首次行程做好准备。监护人还可以使用实时行程追踪功能，并会收到其青少年每次行程的状态更新。他们还可以在行程期间直接联系您。
Always-on safety
Teen riders will always have access to safety features including PIN verification and RideCheck™. They can also choose to enable Audio Recording during their rides.
Always-on safety
These safety features are always on
Verify My Ride Before a teen gets in the car, they’ll have to give you a unique PIN. You’ll be unable to start the trip until you enter the correct code into the Driver app. This will help the teen make sure they’re getting into the right car—and it will help ensure that you’re picking up the right rider.
Verify My Ride
Before a teen gets in the car, they’ll have to give you a unique PIN. You’ll be unable to start the trip until you enter the correct code into the Driver app. This will help the teen make sure they’re getting into the right car—and it will help ensure that you’re picking up the right rider.
RideCheck™
Uber monitors rides for unusual events that meet certain criteria via the RideCheck feature. When this occurs, Uber automatically checks on both the rider and the driver. Should multiple triggers be flagged, prioritised notifications only will be surfaced. Push notifications are limited by phone notification settings and network reliability.
RideCheck™
Uber monitors rides for unusual events that meet certain criteria via the RideCheck feature. When this occurs, Uber automatically checks on both the rider and the driver. Should multiple triggers be flagged, prioritised notifications only will be surfaced. Push notifications are limited by phone notification settings and network reliability.
This safety feature, if opted in to, is always on
Audio Recording You and/or your riders can record audio on your devices through the app. To help ensure that the beginning of the trip is recorded, recording will begin when you accept their trip request. This feature helps encourage safe, comfortable interactions on trips. Teen riders can opt in to have audio recorded on every trip automatically.
Audio Recording
You and/or your riders can record audio on your devices through the app. To help ensure that the beginning of the trip is recorded, recording will begin when you accept their trip request. This feature helps encourage safe, comfortable interactions on trips. Teen riders can opt in to have audio recorded on every trip automatically.When this feature is used, the audio recording will be stored and encrypted on the user’s phone so that no one—not even the person who initiated the recording—can access it. Uber can only access it if the user opens an incident report with our Support team and includes the audio file. Unless this happens, Uber cannot access any of the content.
*Note with iOS devices, the Uber app has to be open and running in the foreground for this feature.
留意“优步 • 青少年”字样
例如，为帮助您轻松识别青少年行程，您的行程机会信息卡上会显示“优选轿车 • 青少年”。 如果您看到此字样，即表示行程派单来自正规的青少年账号持有人，因此在接载时不会存在任何意外。
自信接单
请注意，如果乘客未满 18 周岁，但您的行程机会信息卡上未显示“青少年” ，那么您可以取消行程，并选择无成人陪同的未成年人作为取消原因。
如果您不想再接收青少年行程派单，可以随时前往车主端的偏好设置，关闭青少年行程派单。
自信接单
如果您在接载时发现乘客看起来未满18岁，且行程请求没有“UberX · 青少年”标签，您可以取消该行程并向优步报告，如有疑虑或感到不适可以选择不继续，因为未成年人在没有官方青少年账户的情况下不得使用优步应用。
如果您不希望让乘客疑惑发生了什么，可以选择告知他们您无法接受该行程的原因。
常见问题
青少年如何获取/设立青少年账号？
青少年必须由他们的监护人邀请，才能在监护人的“家庭账户”中设置青少年账号。
可以在哪里使用青少年账号？
青少年账户目前已在以下城市开放：*
- 阿德莱德
- 堪培拉
- 霍巴特
- 悉尼
- 纽卡斯尔
- 伍伦贡
- 图文巴
- 布里斯班
- 黄金 海岸
- 凯恩斯
- 达尔文
- 朗塞斯顿
- 墨尔本
- 吉朗
- 巴拉瑞特
- 珀斯
青少年行程是否允许搭载乘车宾客？
可以。当行程派单来自青少年账号时：
- 允许青少年携带其他乘客，但其他乘客必须年满 13 周岁
- 13－17 岁青少年乘车宾客必须声明已获得父母或法定监护人的许可
- 所有青少年均必须坐在后排座位上，并系好安全带
如果是以下情况，您可以取消行程：
- 乘客未满 13 周岁
- 13 至 17 岁乘车宾客告知说，他们没有获得父母或法定监护人的许可
- 后排座位无法容纳所有青少年乘客
青少年行程会如何影响我的合作车主评分？
与往常一样，您可以拒绝收到的任何行程派单，而不会影响您的评分。如果您接受了行程派单，但到达上车地点时发现乘客为无成人陪同的未成年人，而且没有青少年账号，您则可以取消行程，选择无成人陪同的未成年人作为取消原因。
如果您取消行程，可以告知乘客取消原因。这样，他们就不会产生疑惑。
我可以联系孩子的监护人吗？
不可以，您目前无法联系青少年乘客的监护人。但是，家长/监护人可能会在行程期间给您打电话。您的电话号码在应用中保持匿名状态，因此他们不会知道您的个人联系信息。
我如何知道青少年的监护人是否在呼叫我？
您不会知道。所有电话（包括监护人拨打的电话）均通过优步私人呼叫系统接通。
*青少年账号通常适合于各个城市广泛市区范围内的行程。