轻松自在的无障碍行程
每个人都应拥有自主出行的自由。我们的目标是打造全球最便捷、以您为核心的出行与派送应用。
我们的运营原则
Empowering your independence, prioritising your safety, and strengthening community connections through reliable service are always top priorities, with equity driving every decision we make.
独立村
我们重视为您提供符合您需求的自主权和个性化体验。
安全
安全是优步的第一要务，指导我们的每一项行动和创新。
可靠性
我们努力打造一个值得信赖的平台，为您提供始终如一、可靠可信的服务。
Accessibility tools & features
Pickup Assistant
Share if you'd like drivers to call out your name, flash their lights, or contact you when they arrive.
Easy Entrance Vehicles (Coming soon)
Request lower step-in vehicles that make getting in and out easier.
Rider Self ID
Choose to self-identify as deaf, hard of hearing, blind, or low vision, to help make pickups and rides more seamless.
Assistance Animal ID
Let your driver know if you're riding with an assistance animal and get dedicated Uber support.
Simple Mode
Request rides using a simplified version of the app, with larger text and a clearer design.
Support for riders
Users who are blind or low vision
Uber 的网页和移动平台均可与 VoiceOver 和 TalkBack 配合使用。
Riding with a foldable wheelchair or mobility devices
Uber Assist drivers can help load and unload bags or assistive devices (wheelchairs, walkers, canes, and other mobility devices) that can fit in the boot of a standard sedan once folded or taken apart.
Traveling with a assistance animal
By law, Uber drivers must transport riders who are traveling with assistance animals.
Support for drivers
残疾合作车主
Hundreds of thousands of drivers with disabilities earn with Uber, using adaptive tools and vehicles. Anyone with a valid driver’s license can sign up to drive.
失聪或具有听力障碍的合作车主
Hundreds of thousands of drivers who are deaf or hard of hearing earn with Uber, with optional in-app features that support accessibility. Drivers can also Self-ID their needs to make communicating with riders easier.
Transporting riders with disabilities
Explore tips and resources to help provide thoughtful, supportive service for riders with disabilities.
How to manage your accessibility settings
- Go to your Account page in the Uber App.
- Tap on Settings.
- Tap on Accessibility to adjust your settings and preferences.
Report an accessibility issue
To get help for an accessibility-related issue on a recent trip:
- Go to your Account page in the Uber app.
- Tap on Help.
- For completed trips or trips canceled prior to pickup, select the trip and tell us about the issue you had.
- For all other issues, select Rides help, then Accessibility, then select the appropriate complaint relating to your issue.
更多资源
Stay connected
Learn more about Uber’s approach to accessibility through our blogs.